Overview
Service tickets enable you to track customer issues and work on those issues through to resolution.
You can configure service ticket types for different types of service you provide, such as requests for repairs, request for servicing, and general inquiries.
When you create a service ticket, you can specify the relevant information, for example:
- A short description of the customer's issue or request
- The customer the service ticket was opened for
- The product, the reported request or issue is related to
- A configurable classification that allows you to further differentiate different classes of service tickets
- A priority and desired due date
When working on the resolution of a service ticket you can use features such as:
- Built-in status management
- A transcript concept that allows processors of the tickets to enter additional information about the processing status
- Automatic calculation of processing times
The Service Ticket mashup service provides functions that can be combined with the Service Ticket service, such as consistency checks for customer and product master data, when creating or updating service tickets, and considering additional customer and product attributes, when retrieving service tickets.
API Reference
/{tenant}/serviceTickets
Service tickets
/{tenant}/serviceTickets
get
Retrieve a collection of service tickets.
If no query is specified, all service tickets are returned in the result collection. To filter the result collection, use the query parameter q. The service ticket service uses the same query syntax as the Document service.
You can sort the result collection using the query parameter sort.
Only persisted fields can be used for querying and sorting. The following fields are transient and cannot be used for formulating queries or sorting the result collection:
- Type description (
typeDescription) - Classification description (
classification.description) - Priority description (
priorityDescription) - Status description (
statusDescription) - Customer attributes: 5.1. Customer e-mail address (
customerEmail) 5.2. Customer title (customerTitle) 5.3. Customer first name (customerFirstName) 5.4. Customer last name (customerLastName) - Product attributes: 6.1. Product name (
productName)
If you would like to query or sort by those attributes, use the following persisted attributes instead:
- Type (
type) - Classification (
classification) - Priority (
priority) - Status (
status) - Customer id (
customerId) - Product id (
productId)
The GET method is paged. Use the query parameters pageNumber to control which page is retrieved. Use the query parameter pageSize to control the number of service tickets per page. The maximum pageSize supported is 64.
Required scope: hybris.serviceticket_view
post
Create a new service ticket.
The id of the service ticket is automatically generated by the system. It is returned in the field id in the response body. It is also part of the response header Location.
Upon successful creation of the service ticket, the PubSub event serviceticket-created is raised.
Required scope: hybris.serviceticket_manage
get /{tenant}/serviceTickets
Retrieve a collection of service tickets.
If no query is specified, all service tickets are returned in the result collection. To filter the result collection, use the query parameter q. The service ticket service uses the same query syntax as the Document service.
You can sort the result collection using the query parameter sort.
Only persisted fields can be used for querying and sorting. The following fields are transient and cannot be used for formulating queries or sorting the result collection:
- Type description (
typeDescription) - Classification description (
classification.description) - Priority description (
priorityDescription) - Status description (
statusDescription) - Customer attributes: 5.1. Customer e-mail address (
customerEmail) 5.2. Customer title (customerTitle) 5.3. Customer first name (customerFirstName) 5.4. Customer last name (customerLastName) - Product attributes: 6.1. Product name (
productName)
If you would like to query or sort by those attributes, use the following persisted attributes instead:
- Type (
type) - Classification (
classification) - Priority (
priority) - Status (
status) - Customer id (
customerId) - Product id (
productId)
The GET method is paged. Use the query parameters pageNumber to control which page is retrieved. Use the query parameter pageSize to control the number of service tickets per page. The maximum pageSize supported is 64.
Required scope: hybris.serviceticket_view
URI Parameters
- tenant: required (string - minLength: 3 - maxLength: 16 - pattern: [a-z][a-z0-9]+)
Stands for the "project" that requests this resource. Must match the "project" that is associated with the access token in the Authorization header.
Example:
myexampleshop
Headers
- Accept-Language: (string - repeat: true)
The value of the locale identifier of the language in which the attribute should be returned. Provide several values separated by comma, in order to specify fallback languages.
Example:
pl
- hybris-languages: (string - repeat: true)
Comma separated list of language identifiers for which the localization for an attribute should be provided.
Example:
en,pl,it
- Authorization: required (string)
Used to send a valid OAuth2 access token.
Example:
Bearer access_token
Query Parameters
- sort: (string)
The list of comma-separated properties used to sort the results. By default, the column values are sorted in ascending order. Can either be in the form of fieldName or fieldName:asc,fieldName:desc. If you want to sort by localized attributes, you must use the following form: fieldName.language or fieldName.language:asc,fieldName.language:desc.
Example:
metadata.createdAt:desc
- q: (string)
The simple query criteria based on available fields to limit returned results or a set of modified documents.
Example:
customerId:"C0750876755"
- pageNumber: (integer - default: 1 - minimum: 1)
The page number to be retrieved where the size of the pages must be specified by the pageSize parameter. The number of the first page is 1.
Example:
1 - pageSize: (integer - default: 16 - minimum: 1 - maximum: 64)
The number of documents being retrieved on the page.
Example:
16
HTTP status code 200
Service tickets retrieved successfully.
Headers
- Link: required (string - repeat: true)
Link to the current page, the next page and the previous page. Marked accordingly with rel self, rel next and rel prev. The syntax must be conform to RFC-5988. The link to the current page (self) is required and must be provided always. The link to the next page (next) is optional. If not present, the next page is not available, as the current page is the last page of the result. The link to the previous page (prev) is optional. If not present, the previous page is not available, as the current page is the first page of the result.
Example:
<http://sample.com?pageNumber=2&pageSize=10>; rel="self", <http://sample.com?pageNumber=3&pageSize=10>; rel="next"
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "Service tickets schema",
"type": "array",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "Service ticket schema",
"type": "object",
"properties": {
"id": {
"type": "string",
"description": "Unique identifier of the service ticket"
},
"ticketNumber": {
"type": "string",
"description": "Human-readable service ticket number"
},
"type": {
"type": "string",
"description": "Service ticket type"
},
"typeDescription": {
"$ref": "https://api.yaas.io/patterns/v1/schema-localized.json",
"description": "Human-readable and translatable description of the ticket type"
},
"classification": {
"description": "Classification",
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "Service ticket classifications schema",
"type": "array",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "Service ticket classification schema",
"type": "object",
"properties": {
"active": {
"type": "boolean",
"description": "Activation/deactivation flag for the ticket classfication"
},
"classification": {
"type": "string",
"description": "Technical key of the service ticket classification"
},
"description": {
"$ref": "https://api.yaas.io/patterns/v1/schema-localized.json",
"description": "Human-readable and translatable description of the service ticket classification"
},
"required": [
"classification"
]
}
}
},
"priority": {
"description": "Service ticket priority",
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "Enumeration of supported service ticket priorities",
"enum": [
"VERY_HIGH",
"HIGH",
"MEDIUM",
"LOW"
]
},
"priorityDescription": {
"$ref": "https://api.yaas.io/patterns/v1/schema-localized.json",
"description": "Human-readable and translatable description of the priority"
},
"status": {
"description": "Service ticket status",
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "Enumeration of supported service ticket statuses",
"enum": [
"OPEN",
"IN_PROCESS",
"COMPLETED",
"CONFIRMED"
]
},
"statusDescription": {
"$ref": "https://api.yaas.io/patterns/v1/schema-localized.json",
"description": "Human-readable and translatable description of the status"
},
"cctrTaskStatus": {
"description": "Service ticket cctr task send status",
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "Enumeration of supported service ticket send cctr task statuses",
"enum": [
"TO_BE_SENT",
"SENT_SUCCEED",
"SENT_FAILED"
]
},
"dueAt": {
"type": "string",
"format": "date-time",
"description": "Date and the time the ticket is due (in UTC)"
},
"closedAt": {
"type": "string",
"format": "date-time",
"description": "Date and the time the ticket was closed (in UTC)"
},
"processingTime": {
"type": "integer",
"description": "Calculated processing time of the ticket in seconds"
},
"customerId": {
"type": "string",
"description": "Id of the customer the service ticket was opened for"
},
"customerEmail": {
"type": "string",
"description": "Email address of the customer"
},
"customerTitle": {
"type": "string",
"description": "Title of the customer"
},
"customerFirstName": {
"type": "string",
"description": "First name of the customer"
},
"customerLastName": {
"type": "string",
"description": "Last name of the customer"
},
"productId": {
"type": "string",
"description": "Id of the product the ticket was opened for"
},
"productName": {
"$ref": "https://api.yaas.io/patterns/v1/schema-localized.json",
"description": "Human-readable and translatable name of the product"
},
"shortDescription": {
"type": "string",
"description": "Short description of the ticket"
},
"assignedTo": {
"type": "string",
"description": "Id of the user working on the service ticket"
},
"transcript": {
"type": "array",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "Service Ticket Transcript Item",
"type": "object",
"properties": {
"createdBy": {
"type": "string",
"description": "User who created this transcript entry"
},
"createdAt": {
"type": "string",
"format": "date-time",
"description": "Date and time the transscript item was created (in UTC)"
},
"description": {
"type": "string",
"description": "Description"
}
}
},
"description": "Transcript"
},
"createdBy": {
"type": "string",
"description": "User who created the ticket"
},
"modifiedBy": {
"type": "string",
"description": "User who last modified the ticket"
},
"metadata": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "Document repository meta data schema",
"type": "object",
"additionalProperties": {
"anyOf": [
{
"description": "Properties of service ticket you want to store."
}
]
},
"properties": {
"version": {
"description": "Document repository version number",
"type": "integer"
},
"createdAt": {
"description": "Time the document was created at",
"type": "string",
"format": "date-time"
},
"modifiedAt": {
"description": "Time the document was last modified at",
"type": "string",
"format": "date-time"
},
"mixins": {
"description": "Mixins object. Keys in mixins can only be constructed from numbers, letters, hyphens and underscores.",
"type": "object",
"patternProperties": {
"^[a-zA-Z0-9_-]*$": {
"anyOf": [
{
"description": "URI for mixin.",
"type": "string"
},
{
"description": "Inline mixin.",
"type": "object"
}
]
}
}
}
},
"required": [
"version"
]
},
"mixins": {
"type": "object",
"description": "The collection of mixins stored in the service ticket. Each attribute is a separate mixin.",
"additionalProperties": true
}
},
"required": [
"id",
"type",
"priority",
"status",
"customerId",
"metadata"
]
}
}
Example:
{
"id": "55473b487deefe21340ae74f",
"ticketNumber": "1000000001",
"type": "SERVICE_REQUEST",
"typeDescription": "Service Request",
"classification": [
{
"classification": "BASIC_TECHNICAL_SKILLS",
"description": "Basic technical skills required"
}
],
"priority": "HIGH",
"priorityDescription": "High",
"status": "IN_PROCESS",
"statusDescription": "In Process",
"dueAt": "2015-06-30T23:59:59.999+0000",
"processingTime": 432000,
"customerId": "C4327014826",
"customerTitle": "Mr.",
"customerFirstName": "John",
"customerLastName": "Test",
"customerEmail": "johntest@hybristest.com",
"productId": "55db7ada164e46eedf355c54",
"productName": "Test Product",
"shortDescription": "Request for regular maintenance",
"assignedTo": "mandy@hybristest.com",
"transcript": [
{
"createdBy": "mandy@hybristest.com",
"createdAt": "2015-06-19T12:28:07.000+0000",
"description": "Customer requested to perform regular maintenance of their FOCUS MARES bike"
}
],
"createdBy": "mandy@hybristest.com",
"modifiedBy": "mandy@hybristest.com",
"metadata": {
"createdAt": "2015-06-19T12:28:07.000+0000",
"modifiedAt": "2015-06-19T12:28:07.000+0000",
"version": 1,
"mixins": {
"collectors_info": "https://devportal.yaas.io/services/document/latest/download/comicCollectorValue_v1.json"
}
},
"mixins": {
"collectors_info": {
"CollectorsValue": {
"usd": 30.99,
"eur": 23.99
}
}
}
}
HTTP status code 400
Request syntactically incorrect. Any details will be provided within the response payload.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 400,
"type": "validation_violation",
"message": "The tenants passed in the request header hybris-tenant and in the resource path do not match.",
"details": [
{
"type": "tenant_mismatch",
"message": "The tenants passed in the request header hybris-tenant and in the resource path do not match."
}
]
}
HTTP status code 401
Given request is unauthorized. Bad or expired token. Reauthenticate the user. Any details will be provided within the response payload.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 401,
"message": "Authorization: Unauthorized. Bearer TOKEN is invalid",
"type": "insufficient_credentials",
"moreInfo": "https://api.yaas.io/patterns/errortypes.html"
}
HTTP status code 403
Evaluated request scopes in access token are not sufficient and do not match required scopes.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 403,
"type": "insufficient_permissions",
"message": "The credentials indicate a system-known user, but the user is not allowed to perform the requested operation."
}
HTTP status code 408
Request timed out.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 408,
"type": "request_timeout",
"message": "The request timed out."
}
HTTP status code 500
An internal server error occurred.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 500,
"type": "internal_service_error",
"message": "An internal server error occurred."
}
post /{tenant}/serviceTickets
Create a new service ticket.
The id of the service ticket is automatically generated by the system. It is returned in the field id in the response body. It is also part of the response header Location.
Upon successful creation of the service ticket, the PubSub event serviceticket-created is raised.
Required scope: hybris.serviceticket_manage
URI Parameters
- tenant: required (string - minLength: 3 - maxLength: 16 - pattern: [a-z][a-z0-9]+)
Stands for the "project" that requests this resource. Must match the "project" that is associated with the access token in the Authorization header.
Example:
myexampleshop
Headers
- Authorization: required (string)
Used to send a valid OAuth2 access token.
Example:
Bearer access_token
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "Service ticket schema for use with POST",
"type": "object",
"additionalProperties": {
"anyOf": [
{
"description": "Properties of service ticket you want to store."
}
]
},
"properties": {
"ticketNumber": {
"type": "string",
"description": "Human-readable service ticket number"
},
"type": {
"type": "string",
"description": "Service ticket type"
},
"priority": {
"description": "Service ticket priority",
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "Enumeration of supported service ticket priorities",
"enum": [
"VERY_HIGH",
"HIGH",
"MEDIUM",
"LOW"
]
},
"classification": {
"description": "Classification",
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "Service ticket classifications schema",
"type": "array",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "Service ticket classification schema",
"type": "object",
"properties": {
"active": {
"type": "boolean",
"description": "Activation/deactivation flag for the ticket classfication"
},
"classification": {
"type": "string",
"description": "Technical key of the service ticket classification"
},
"description": {
"$ref": "https://api.yaas.io/patterns/v1/schema-localized.json",
"description": "Human-readable and translatable description of the service ticket classification"
},
"required": [
"classification"
]
}
}
},
"status": {
"description": "Service ticket status",
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "Enumeration of supported service ticket statuses",
"enum": [
"OPEN",
"IN_PROCESS",
"COMPLETED",
"CONFIRMED"
]
},
"dueAt": {
"type": "string",
"format": "date-time",
"description": "Date and the time the ticket is due (in UTC)"
},
"customerId": {
"type": "string",
"description": "Id of the customer the service ticket was opened for"
},
"productId": {
"type": "string",
"description": "Id of the product the ticket was opened for"
},
"shortDescription": {
"type": "string",
"description": "Short description of the ticket"
},
"assignedTo": {
"type": "string",
"description": "Id of the user working on the service ticket"
},
"transcript": {
"type": "array",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "Service Ticket Transcript Item",
"type": "object",
"properties": {
"createdBy": {
"type": "string",
"description": "User who created this transcript entry"
},
"createdAt": {
"type": "string",
"format": "date-time",
"description": "Date and time the transscript item was created (in UTC)"
},
"description": {
"type": "string",
"description": "Description"
}
}
},
"description": "Transcript"
},
"createdBy": {
"type": "string",
"description": "User who created the ticket"
},
"modifiedBy": {
"type": "string",
"description": "User who last modified the ticket"
},
"metadata": {
"type": "object",
"properties": {
"mixins": {
"description": "Mixins object. Keys in mixins can only be constructed from numbers, letters, hyphens and underscores.",
"type": "object",
"patternProperties": {
"^[a-zA-Z0-9_-]*$": {
"anyOf": [
{
"description": "URI for mixin.",
"type": "string"
},
{
"description": "Inline mixin.",
"type": "object"
}
]
}
}
}
}
},
"mixins": {
"type": "object",
"description": "The collection of mixins stored in the service ticket. Each attribute is a separate mixin.",
"additionalProperties": true
}
},
"required": [
"type",
"priority",
"status",
"customerId"
]
}
Example:
{
"type": "SERVICE_REQUEST",
"priority": "HIGH",
"classification": [
{
"classification": "BASIC_TECHNICAL_SKILLS"
}
],
"status": "IN_PROCESS",
"dueAt": "2015-06-30T23:59:59.999+0000",
"customerId": "C4327014826",
"productId": "55db7ada164e46eedf355c54",
"shortDescription": "Request for regular maintenance",
"assignedTo": "mandy@hybristest.com",
"transcript": [
{
"createdBy": "mandy@hybristest.com",
"createdAt": "2015-06-19T12:28:07.000+0000",
"description": "Customer requested to perform regular maintenance of their FOCUS MARES bike"
}
],
"createdBy": "mandy@hybristest.com",
"modifiedBy": "mandy@hybristest.com",
"mixins": {
"collectors_info": {
"CollectorsValue": {
"usd": 30.99,
"eur": 23.99
}
}
},
"metadata": {
"mixins": {
"collectors_info": "https://devportal.yaas.io/services/document/latest/download/comicCollectorValue_v1.json"
}
}
}
HTTP status code 201
Service ticket created successfully.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"type": "object",
"title": "Resource Location",
"description": "Schema for showing location of the new resource.",
"properties": {
"id": {
"description": "The identifier of the created resource",
"type": "string"
},
"link": {
"description": "The link to the created resource",
"type": "string",
"format": "uri"
}
},
"required": [
"id",
"link"
]
}
Example:
{
"id": "55473b487deefe21340ae74f",
"link": "https://api.beta.yaas.io/hybris/serviceticketmashup/v1/myexampleshop/serviceTickets/55473b487deefe21340ae74f"
}
HTTP status code 400
Request syntactically incorrect. Any details will be provided within the response payload.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 400,
"type": "validation_violation",
"message": "The tenants passed in the request header hybris-tenant and in the resource path do not match.",
"details": [
{
"type": "tenant_mismatch",
"message": "The tenants passed in the request header hybris-tenant and in the resource path do not match."
}
]
}
HTTP status code 401
Given request is unauthorized. Bad or expired token. Reauthenticate the user. Any details will be provided within the response payload.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 401,
"message": "Authorization: Unauthorized. Bearer TOKEN is invalid",
"type": "insufficient_credentials",
"moreInfo": "https://api.yaas.io/patterns/errortypes.html"
}
HTTP status code 403
Evaluated request scopes in access token are not sufficient and do not match required scopes.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 403,
"type": "insufficient_permissions",
"message": "The credentials indicate a system-known user, but the user is not allowed to perform the requested operation."
}
HTTP status code 408
Request timed out.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 408,
"type": "request_timeout",
"message": "The request timed out."
}
HTTP status code 500
An internal server error occurred.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 500,
"type": "internal_service_error",
"message": "An internal server error occurred."
}
/{tenant}/serviceTickets/{id}
Service ticket
get
Retrieve a service ticket.
The service ticket to be retrieved is identified by its id.
Required scope: hybris.serviceticket_view
put
Update a service ticket.
The service ticket to be updated is identified by its id.
Note that creating a service ticket with a caller-specified id is not allowed. Use the POST method at the endpoint /{tenant}/serviceTickets to create service tickets and have their ids generated by the system.
Upon successful update of the service ticket, the PubSub event serviceticket-updated is raised.
Required scope: hybris.serviceticket_manage
delete
Delete a service ticket.
The service ticket to be deleted is identified by its id.
Upon successful deletion of the service ticket, the PubSub event serviceticket-deleted is raised.
Required scope: hybris.serviceticket_delete
get /{tenant}/serviceTickets/{id}
Retrieve a service ticket.
The service ticket to be retrieved is identified by its id.
Required scope: hybris.serviceticket_view
URI Parameters
- tenant: required (string - minLength: 3 - maxLength: 16 - pattern: [a-z][a-z0-9]+)
Stands for the "project" that requests this resource. Must match the "project" that is associated with the access token in the Authorization header.
Example:
myexampleshop
- id: required (string)
Service ticket id.
Example:
55473b487deefe21340ae74f
Headers
- Accept-Language: (string - repeat: true)
The value of the locale identifier of the language in which the attribute should be returned. Provide several values separated by comma, in order to specify fallback languages.
Example:
pl
- hybris-languages: (string - repeat: true)
Comma separated list of language identifiers for which the localization for an attribute should be provided.
Example:
en,pl,it
- Authorization: required (string)
Used to send a valid OAuth2 access token.
Example:
Bearer access_token
HTTP status code 200
Service ticket retrieved successfully.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "Service ticket schema",
"type": "object",
"properties": {
"id": {
"type": "string",
"description": "Unique identifier of the service ticket"
},
"ticketNumber": {
"type": "string",
"description": "Human-readable service ticket number"
},
"type": {
"type": "string",
"description": "Service ticket type"
},
"typeDescription": {
"$ref": "https://api.yaas.io/patterns/v1/schema-localized.json",
"description": "Human-readable and translatable description of the ticket type"
},
"classification": {
"description": "Classification",
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "Service ticket classifications schema",
"type": "array",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "Service ticket classification schema",
"type": "object",
"properties": {
"active": {
"type": "boolean",
"description": "Activation/deactivation flag for the ticket classfication"
},
"classification": {
"type": "string",
"description": "Technical key of the service ticket classification"
},
"description": {
"$ref": "https://api.yaas.io/patterns/v1/schema-localized.json",
"description": "Human-readable and translatable description of the service ticket classification"
},
"required": [
"classification"
]
}
}
},
"priority": {
"description": "Service ticket priority",
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "Enumeration of supported service ticket priorities",
"enum": [
"VERY_HIGH",
"HIGH",
"MEDIUM",
"LOW"
]
},
"priorityDescription": {
"$ref": "https://api.yaas.io/patterns/v1/schema-localized.json",
"description": "Human-readable and translatable description of the priority"
},
"status": {
"description": "Service ticket status",
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "Enumeration of supported service ticket statuses",
"enum": [
"OPEN",
"IN_PROCESS",
"COMPLETED",
"CONFIRMED"
]
},
"statusDescription": {
"$ref": "https://api.yaas.io/patterns/v1/schema-localized.json",
"description": "Human-readable and translatable description of the status"
},
"cctrTaskStatus": {
"description": "Service ticket cctr task send status",
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "Enumeration of supported service ticket send cctr task statuses",
"enum": [
"TO_BE_SENT",
"SENT_SUCCEED",
"SENT_FAILED"
]
},
"dueAt": {
"type": "string",
"format": "date-time",
"description": "Date and the time the ticket is due (in UTC)"
},
"closedAt": {
"type": "string",
"format": "date-time",
"description": "Date and the time the ticket was closed (in UTC)"
},
"processingTime": {
"type": "integer",
"description": "Calculated processing time of the ticket in seconds"
},
"customerId": {
"type": "string",
"description": "Id of the customer the service ticket was opened for"
},
"customerEmail": {
"type": "string",
"description": "Email address of the customer"
},
"customerTitle": {
"type": "string",
"description": "Title of the customer"
},
"customerFirstName": {
"type": "string",
"description": "First name of the customer"
},
"customerLastName": {
"type": "string",
"description": "Last name of the customer"
},
"productId": {
"type": "string",
"description": "Id of the product the ticket was opened for"
},
"productName": {
"$ref": "https://api.yaas.io/patterns/v1/schema-localized.json",
"description": "Human-readable and translatable name of the product"
},
"shortDescription": {
"type": "string",
"description": "Short description of the ticket"
},
"assignedTo": {
"type": "string",
"description": "Id of the user working on the service ticket"
},
"transcript": {
"type": "array",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "Service Ticket Transcript Item",
"type": "object",
"properties": {
"createdBy": {
"type": "string",
"description": "User who created this transcript entry"
},
"createdAt": {
"type": "string",
"format": "date-time",
"description": "Date and time the transscript item was created (in UTC)"
},
"description": {
"type": "string",
"description": "Description"
}
}
},
"description": "Transcript"
},
"createdBy": {
"type": "string",
"description": "User who created the ticket"
},
"modifiedBy": {
"type": "string",
"description": "User who last modified the ticket"
},
"metadata": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "Document repository meta data schema",
"type": "object",
"additionalProperties": {
"anyOf": [
{
"description": "Properties of service ticket you want to store."
}
]
},
"properties": {
"version": {
"description": "Document repository version number",
"type": "integer"
},
"createdAt": {
"description": "Time the document was created at",
"type": "string",
"format": "date-time"
},
"modifiedAt": {
"description": "Time the document was last modified at",
"type": "string",
"format": "date-time"
},
"mixins": {
"description": "Mixins object. Keys in mixins can only be constructed from numbers, letters, hyphens and underscores.",
"type": "object",
"patternProperties": {
"^[a-zA-Z0-9_-]*$": {
"anyOf": [
{
"description": "URI for mixin.",
"type": "string"
},
{
"description": "Inline mixin.",
"type": "object"
}
]
}
}
}
},
"required": [
"version"
]
},
"mixins": {
"type": "object",
"description": "The collection of mixins stored in the service ticket. Each attribute is a separate mixin.",
"additionalProperties": true
}
},
"required": [
"id",
"type",
"priority",
"status",
"customerId",
"metadata"
]
}
Example:
{
"id": "55473b487deefe21340ae74f",
"ticketNumber": "1000000001",
"type": "SERVICE_REQUEST",
"typeDescription": "Service Request",
"classification": [
{
"classification": "BASIC_TECHNICAL_SKILLS",
"description": "Basic technical skills required"
}
],
"priority": "HIGH",
"priorityDescription": "High",
"status": "IN_PROCESS",
"statusDescription": "In Process",
"dueAt": "2015-06-30T23:59:59.999+0000",
"processingTime": 432000,
"customerId": "C4327014826",
"customerTitle": "Mr.",
"customerFirstName": "John",
"customerLastName": "Test",
"customerEmail": "johntest@hybristest.com",
"productId": "55db7ada164e46eedf355c54",
"productName": "Test Product",
"shortDescription": "Request for regular maintenance",
"assignedTo": "mandy@hybristest.com",
"transcript": [
{
"createdBy": "mandy@hybristest.com",
"createdAt": "2015-06-19T12:28:07.000+0000",
"description": "Customer requested to perform regular maintenance of their FOCUS MARES bike"
}
],
"createdBy": "mandy@hybristest.com",
"modifiedBy": "mandy@hybristest.com",
"metadata": {
"createdAt": "2015-06-19T12:28:07.000+0000",
"modifiedAt": "2015-06-19T12:28:07.000+0000",
"version": 1,
"mixins": {
"collectors_info": "https://devportal.yaas.io/services/document/latest/download/comicCollectorValue_v1.json"
}
},
"mixins": {
"collectors_info": {
"CollectorsValue": {
"usd": 30.99,
"eur": 23.99
}
}
}
}
HTTP status code 400
Request syntactically incorrect. Any details will be provided within the response payload.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 400,
"type": "validation_violation",
"message": "The tenants passed in the request header hybris-tenant and in the resource path do not match.",
"details": [
{
"type": "tenant_mismatch",
"message": "The tenants passed in the request header hybris-tenant and in the resource path do not match."
}
]
}
HTTP status code 401
Given request is unauthorized. Bad or expired token. Reauthenticate the user. Any details will be provided within the response payload.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 401,
"message": "Authorization: Unauthorized. Bearer TOKEN is invalid",
"type": "insufficient_credentials",
"moreInfo": "https://api.yaas.io/patterns/errortypes.html"
}
HTTP status code 403
Evaluated request scopes in access token are not sufficient and do not match required scopes.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 403,
"type": "insufficient_permissions",
"message": "The credentials indicate a system-known user, but the user is not allowed to perform the requested operation."
}
HTTP status code 404
Service ticket not found.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 404,
"type": "element_resource_non_existing",
"message": "The requested service ticket does not exist."
}
HTTP status code 408
Request timed out.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 408,
"type": "request_timeout",
"message": "The request timed out."
}
HTTP status code 500
An internal server error occurred.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 500,
"type": "internal_service_error",
"message": "An internal server error occurred."
}
put /{tenant}/serviceTickets/{id}
Update a service ticket.
The service ticket to be updated is identified by its id.
Note that creating a service ticket with a caller-specified id is not allowed. Use the POST method at the endpoint /{tenant}/serviceTickets to create service tickets and have their ids generated by the system.
Upon successful update of the service ticket, the PubSub event serviceticket-updated is raised.
Required scope: hybris.serviceticket_manage
URI Parameters
- tenant: required (string - minLength: 3 - maxLength: 16 - pattern: [a-z][a-z0-9]+)
Stands for the "project" that requests this resource. Must match the "project" that is associated with the access token in the Authorization header.
Example:
myexampleshop
- id: required (string)
Service ticket id.
Example:
55473b487deefe21340ae74f
Headers
- Authorization: required (string)
Used to send a valid OAuth2 access token.
Example:
Bearer access_token
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "Service ticket schema for use with PUT",
"type": "object",
"properties": {
"id": {
"type": "string",
"description": "Unique identifier of the service ticket"
},
"ticketNumber": {
"type": "string",
"description": "Human-readable service ticket number"
},
"type": {
"type": "string",
"description": "Service ticket type"
},
"classification": {
"description": "Classification",
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "Service ticket classifications schema",
"type": "array",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "Service ticket classification schema",
"type": "object",
"properties": {
"active": {
"type": "boolean",
"description": "Activation/deactivation flag for the ticket classfication"
},
"classification": {
"type": "string",
"description": "Technical key of the service ticket classification"
},
"description": {
"$ref": "https://api.yaas.io/patterns/v1/schema-localized.json",
"description": "Human-readable and translatable description of the service ticket classification"
},
"required": [
"classification"
]
}
}
},
"priority": {
"description": "Service ticket priority",
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "Enumeration of supported service ticket priorities",
"enum": [
"VERY_HIGH",
"HIGH",
"MEDIUM",
"LOW"
]
},
"status": {
"description": "Service ticket status",
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "Enumeration of supported service ticket statuses",
"enum": [
"OPEN",
"IN_PROCESS",
"COMPLETED",
"CONFIRMED"
]
},
"cctrTaskStatus": {
"description": "Service ticket cctr task send status",
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "Enumeration of supported service ticket send cctr task statuses",
"enum": [
"TO_BE_SENT",
"SENT_SUCCEED",
"SENT_FAILED"
]
},
"dueAt": {
"type": "string",
"format": "date-time",
"description": "Date and the time the ticket is due (in UTC)"
},
"customerId": {
"type": "string",
"description": "Id of the customer the service ticket was opened for"
},
"productId": {
"type": "string",
"description": "Id of the product the ticket was opened for"
},
"shortDescription": {
"type": "string",
"description": "Short description of the ticket"
},
"assignedTo": {
"type": "string",
"description": "Id of the user working on the service ticket"
},
"transcript": {
"type": "array",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "Service Ticket Transcript Item",
"type": "object",
"properties": {
"createdBy": {
"type": "string",
"description": "User who created this transcript entry"
},
"createdAt": {
"type": "string",
"format": "date-time",
"description": "Date and time the transscript item was created (in UTC)"
},
"description": {
"type": "string",
"description": "Description"
}
}
},
"description": "Transcript"
},
"createdBy": {
"type": "string",
"description": "User who created the ticket"
},
"modifiedBy": {
"type": "string",
"description": "User who last modified the ticket"
},
"metadata": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "Document repository meta data schema for use with PUT",
"type": "object",
"additionalProperties": {
"anyOf": [
{
"description": "Properties of service ticket you want to store."
}
]
},
"properties": {
"version": {
"description": "Document repository version number",
"type": "integer"
},
"mixins": {
"description": "Mixins object. Keys in mixins can only be constructed from numbers, letters, hyphens and underscores.",
"type": "object",
"patternProperties": {
"^[a-zA-Z0-9_-]*$": {
"anyOf": [
{
"description": "URI for mixin.",
"type": "string"
},
{
"description": "Inline mixin.",
"type": "object"
}
]
}
}
}
},
"required": [
"version"
]
},
"mixins": {
"type": "object",
"description": "The collection of mixins stored in the service ticket. Each attribute is a separate mixin.",
"additionalProperties": true
}
},
"required": [
"id",
"type",
"priority",
"status",
"customerId",
"metadata"
]
}
Example:
{
"id": "55473b487deefe21340ae74f",
"type": "SERVICE_REQUEST",
"classification": [
{
"classification": "BASIC_TECHNICAL_SKILLS"
}
],
"priority": "HIGH",
"status": "IN_PROCESS",
"customerId": "C4327014826",
"productId": "55db7ada164e46eedf355c54",
"shortDescription": "Request for regular maintenance",
"assignedTo": "mandy@hybristest.com",
"transcript": [
{
"createdBy": "mandy@hybristest.com",
"createdAt": "2015-06-19T12:28:07.000+0000",
"description": "Customer requested to perform regular maintenance of their FOCUS MARES bike"
}
],
"createdBy": "mandy@hybristest.com",
"modifiedBy": "mandy@hybristest.com",
"metadata": {
"version": 1,
"mixins": {
"collectors_info": "https://devportal.yaas.io/services/document/latest/download/comicCollectorValue_v1.json"
}
},
"mixins": {
"collectors_info": {
"CollectorsValue": {
"usd": 51.22,
"eur": 23.44
}
}
}
}
HTTP status code 204
Service ticket updated successfully.
HTTP status code 400
Request syntactically incorrect. Any details will be provided within the response payload.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 400,
"type": "validation_violation",
"message": "The tenants passed in the request header hybris-tenant and in the resource path do not match.",
"details": [
{
"type": "tenant_mismatch",
"message": "The tenants passed in the request header hybris-tenant and in the resource path do not match."
}
]
}
HTTP status code 401
Given request is unauthorized. Bad or expired token. Reauthenticate the user. Any details will be provided within the response payload.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 401,
"message": "Authorization: Unauthorized. Bearer TOKEN is invalid",
"type": "insufficient_credentials",
"moreInfo": "https://api.yaas.io/patterns/errortypes.html"
}
HTTP status code 403
Evaluated request scopes in access token are not sufficient and do not match required scopes.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 403,
"type": "insufficient_permissions",
"message": "The credentials indicate a system-known user, but the user is not allowed to perform the requested operation."
}
HTTP status code 404
Service ticket not found.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 404,
"type": "element_resource_non_existing",
"message": "The requested service ticket does not exist."
}
HTTP status code 408
Request timed out.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 408,
"type": "request_timeout",
"message": "The request timed out."
}
HTTP status code 409
Optimistic locking failure.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 409,
"type": "conflict_resource",
"message": "Optimistic locking error: cannot find service ticket with version 1."
}
HTTP status code 500
An internal server error occurred.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 500,
"type": "internal_service_error",
"message": "An internal server error occurred."
}
delete /{tenant}/serviceTickets/{id}
Delete a service ticket.
The service ticket to be deleted is identified by its id.
Upon successful deletion of the service ticket, the PubSub event serviceticket-deleted is raised.
Required scope: hybris.serviceticket_delete
URI Parameters
- tenant: required (string - minLength: 3 - maxLength: 16 - pattern: [a-z][a-z0-9]+)
Stands for the "project" that requests this resource. Must match the "project" that is associated with the access token in the Authorization header.
Example:
myexampleshop
- id: required (string)
Service ticket id.
Example:
55473b487deefe21340ae74f
Headers
- Authorization: required (string)
Used to send a valid OAuth2 access token.
Example:
Bearer access_token
HTTP status code 204
Service ticket deleted successfully.
HTTP status code 400
Request syntactically incorrect. Any details will be provided within the response payload.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 400,
"type": "validation_violation",
"message": "The tenants passed in the request header hybris-tenant and in the resource path do not match.",
"details": [
{
"type": "tenant_mismatch",
"message": "The tenants passed in the request header hybris-tenant and in the resource path do not match."
}
]
}
HTTP status code 401
Given request is unauthorized. Bad or expired token. Reauthenticate the user. Any details will be provided within the response payload.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 401,
"message": "Authorization: Unauthorized. Bearer TOKEN is invalid",
"type": "insufficient_credentials",
"moreInfo": "https://api.yaas.io/patterns/errortypes.html"
}
HTTP status code 403
Evaluated request scopes in access token are not sufficient and do not match required scopes.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 403,
"type": "insufficient_permissions",
"message": "The credentials indicate a system-known user, but the user is not allowed to perform the requested operation."
}
HTTP status code 404
Service ticket not found.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 404,
"type": "element_resource_non_existing",
"message": "The requested service ticket does not exist."
}
HTTP status code 408
Request timed out.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 408,
"type": "request_timeout",
"message": "The request timed out."
}
HTTP status code 500
An internal server error occurred.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 500,
"type": "internal_service_error",
"message": "An internal server error occurred."
}
/{tenant}/serviceTickets/{id}/attachments
Service ticket attachments
get
Retrieve attachments information for a given service ticket.
You can use the following fields for defining query criteria via query parameter q.
- name
- size
- createdBy
- createdAt
- modifiedBy
- modifiedAt
Required scope: hybris.serviceticket_view
post
Upload an attachment for a given service ticket.
Required scope: hybris.serviceticket_manage
delete
Delete all attachments for a given service ticket.
Required scope: hybris.serviceticket_manage
get /{tenant}/serviceTickets/{id}/attachments
Retrieve attachments information for a given service ticket.
You can use the following fields for defining query criteria via query parameter q.
- name
- size
- createdBy
- createdAt
- modifiedBy
- modifiedAt
Required scope: hybris.serviceticket_view
URI Parameters
- tenant: required (string - minLength: 3 - maxLength: 16 - pattern: [a-z][a-z0-9]+)
Stands for the "project" that requests this resource. Must match the "project" that is associated with the access token in the Authorization header.
Example:
myexampleshop
- id: required (string)
Service ticket id.
Example:
55473b487deefe21340ae74f
Headers
- Authorization: required (string)
Used to send a valid OAuth2 access token.
Example:
Bearer access_token
Query Parameters
- q: (string)
The simple query criteria based on available fields to limit returned results or a set of modified documents.
Example:
customerId:"C0750876755"
- pageNumber: (integer - default: 1 - minimum: 1)
The page number to be retrieved where the size of the pages must be specified by the pageSize parameter. The number of the first page is 1.
Example:
1 - pageSize: (integer - default: 16 - minimum: 1 - maximum: 64)
The number of documents being retrieved on the page.
Example:
16
HTTP status code 200
Attachments information retrieved successfully.
Headers
- Link: required (string - repeat: true)
Link to the current page, the next page and the previous page. Marked accordingly with rel self, rel next and rel prev. The syntax must be conform to RFC-5988. The link to the current page (self) is required and must be provided always. The link to the next page (next) is optional. If not present, the next page is not available, as the current page is the last page of the result. The link to the previous page (prev) is optional. If not present, the previous page is not available, as the current page is the first page of the result.
Example:
<http://sample.com?pageNumber=2&pageSize=10>; rel="self", <http://sample.com?pageNumber=3&pageSize=10>; rel="next"
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"type": "array",
"items": {
"type": "object",
"properties": {
"id": {
"type": "string"
},
"metadata": {
"$schema": "http://json-schema.org/draft-04/schema#",
"type": "object",
"properties": {
"name": {
"type": "string",
"description": "The name of attachment"
},
"size": {
"type": "string",
"description": "The total bytes of attachment"
},
"createdBy": {
"type": "string"
},
"createdAt": {
"description": "Time the attachment was uploaded at",
"type": "string"
},
"modifiedBy": {
"type": "string"
},
"modifiedAt": {
"description": "Time the attachment metadata was update at",
"type": "string"
}
},
"required": [
"name"
]
}
},
"required": [
"id",
"metadata"
]
}
}
Example:
[
{
"id": "5367728b18aef6ef24a04e38",
"metadata": {
"name": "attachment1.jpg",
"size": "1024000",
"createdBy": "mandy@hybristest.com",
"createdAt": "1459335611324",
"modifiedBy": "mandy@hybristest.com",
"modifiedAt": "1459335611324"
}
},
{
"id": "5367728b18aef6ef24a04e39",
"metadata": {
"name": "attachment1.zip",
"size": "1024000",
"createdBy": "mandy@hybristest.com",
"createdAt": "1459335611324",
"modifiedBy": "mandy@hybristest.com",
"modifiedAt": "1459335611324"
}
}
]
HTTP status code 400
Request syntactically incorrect. Any details will be provided within the response payload.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 400,
"type": "validation_violation",
"message": "The tenants passed in the request header hybris-tenant and in the resource path do not match.",
"details": [
{
"type": "tenant_mismatch",
"message": "The tenants passed in the request header hybris-tenant and in the resource path do not match."
}
]
}
HTTP status code 401
Given request is unauthorized. Bad or expired token. Reauthenticate the user. Any details will be provided within the response payload.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 401,
"message": "Authorization: Unauthorized. Bearer TOKEN is invalid",
"type": "insufficient_credentials",
"moreInfo": "https://api.yaas.io/patterns/errortypes.html"
}
HTTP status code 403
Evaluated request scopes in access token are not sufficient and do not match required scopes.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 403,
"type": "insufficient_permissions",
"message": "The credentials indicate a system-known user, but the user is not allowed to perform the requested operation."
}
HTTP status code 408
Request timed out.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 408,
"type": "request_timeout",
"message": "The request timed out."
}
HTTP status code 500
An internal server error occurred.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 500,
"type": "internal_service_error",
"message": "An internal server error occurred."
}
post /{tenant}/serviceTickets/{id}/attachments
Upload an attachment for a given service ticket.
Required scope: hybris.serviceticket_manage
URI Parameters
- tenant: required (string - minLength: 3 - maxLength: 16 - pattern: [a-z][a-z0-9]+)
Stands for the "project" that requests this resource. Must match the "project" that is associated with the access token in the Authorization header.
Example:
myexampleshop
- id: required (string)
Service ticket id.
Example:
55473b487deefe21340ae74f
Headers
- Authorization: required (string)
Used to send a valid OAuth2 access token.
Example:
Bearer access_token
Body
Type: multipart/form-data
Form Parameters- uploadCollection: required (file)
The attachment file
HTTP status code 201
Attachment uploaded successfully.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"type": "object",
"title": "Resource Location",
"description": "Schema for showing location of the new resource.",
"properties": {
"id": {
"description": "The identifier of the created resource",
"type": "string"
},
"link": {
"description": "The link to the created resource",
"type": "string",
"format": "uri"
}
},
"required": [
"id",
"link"
]
}
Example:
{
"id": "57173ab02e9465001db61956",
"link": "https://api.beta.yaas.io/hybris/serviceticketmashup/v1/myexampleshop/serviceTickets/565cb63d9aae8a28f217a8b7/attachments/57173ab02e9465001db61956"
}
HTTP status code 400
Request syntactically incorrect. Any details will be provided within the response payload.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 400,
"type": "validation_violation",
"message": "The tenants passed in the request header hybris-tenant and in the resource path do not match.",
"details": [
{
"type": "tenant_mismatch",
"message": "The tenants passed in the request header hybris-tenant and in the resource path do not match."
}
]
}
HTTP status code 401
Given request is unauthorized. Bad or expired token. Reauthenticate the user. Any details will be provided within the response payload.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 401,
"message": "Authorization: Unauthorized. Bearer TOKEN is invalid",
"type": "insufficient_credentials",
"moreInfo": "https://api.yaas.io/patterns/errortypes.html"
}
HTTP status code 403
Evaluated request scopes in access token are not sufficient and do not match required scopes.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 403,
"type": "insufficient_permissions",
"message": "The credentials indicate a system-known user, but the user is not allowed to perform the requested operation."
}
HTTP status code 408
Request timed out.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 408,
"type": "request_timeout",
"message": "The request timed out."
}
HTTP status code 500
An internal server error occurred.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 500,
"type": "internal_service_error",
"message": "An internal server error occurred."
}
delete /{tenant}/serviceTickets/{id}/attachments
Delete all attachments for a given service ticket.
Required scope: hybris.serviceticket_manage
URI Parameters
- tenant: required (string - minLength: 3 - maxLength: 16 - pattern: [a-z][a-z0-9]+)
Stands for the "project" that requests this resource. Must match the "project" that is associated with the access token in the Authorization header.
Example:
myexampleshop
- id: required (string)
Service ticket id.
Example:
55473b487deefe21340ae74f
Headers
- Authorization: required (string)
Used to send a valid OAuth2 access token.
Example:
Bearer access_token
HTTP status code 204
All attachments for the specified service ticket deleted successfully.
HTTP status code 400
Request syntactically incorrect. Any details will be provided within the response payload.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 400,
"type": "validation_violation",
"message": "The tenants passed in the request header hybris-tenant and in the resource path do not match.",
"details": [
{
"type": "tenant_mismatch",
"message": "The tenants passed in the request header hybris-tenant and in the resource path do not match."
}
]
}
HTTP status code 401
Given request is unauthorized. Bad or expired token. Reauthenticate the user. Any details will be provided within the response payload.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 401,
"message": "Authorization: Unauthorized. Bearer TOKEN is invalid",
"type": "insufficient_credentials",
"moreInfo": "https://api.yaas.io/patterns/errortypes.html"
}
HTTP status code 403
Evaluated request scopes in access token are not sufficient and do not match required scopes.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 403,
"type": "insufficient_permissions",
"message": "The credentials indicate a system-known user, but the user is not allowed to perform the requested operation."
}
HTTP status code 408
Request timed out.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 408,
"type": "request_timeout",
"message": "The request timed out."
}
HTTP status code 500
An internal server error occurred.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 500,
"type": "internal_service_error",
"message": "An internal server error occurred."
}
/{tenant}/serviceTickets/{id}/attachments/{fileId}
Manage service ticket attachments
get
Retrieve the download link for a given attachment.
Required scope: hybris.serviceticket_view
put
Update the metadata for a given attachment.
Required scope: hybris.serviceticket_manage
delete
Delete an attachment.
Required scope: hybris.serviceticket_manage
get /{tenant}/serviceTickets/{id}/attachments/{fileId}
Retrieve the download link for a given attachment.
Required scope: hybris.serviceticket_view
URI Parameters
- tenant: required (string - minLength: 3 - maxLength: 16 - pattern: [a-z][a-z0-9]+)
Stands for the "project" that requests this resource. Must match the "project" that is associated with the access token in the Authorization header.
Example:
myexampleshop
- id: required (string)
Service ticket id.
Example:
55473b487deefe21340ae74f
- fileId: required (string)
The attachment file id.
Example:
5367728b18aef6ef24a04e38
Headers
- Authorization: required (string)
Used to send a valid OAuth2 access token.
Example:
Bearer access_token
HTTP status code 200
Download link retrieved successfully.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"type": "object",
"properties": {
"link": {
"type": "string",
"description": "Real download link of attachment"
}
},
"required": [
"link"
]
}
Example:
{
"link": "https://s3.amazonaws.com/bucket/7367728b18aef6ef24a04e39?x-amz-security-token=AQoDYXdz..."
}
HTTP status code 400
Request syntactically incorrect. Any details will be provided within the response payload.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 400,
"type": "validation_violation",
"message": "The tenants passed in the request header hybris-tenant and in the resource path do not match.",
"details": [
{
"type": "tenant_mismatch",
"message": "The tenants passed in the request header hybris-tenant and in the resource path do not match."
}
]
}
HTTP status code 401
Given request is unauthorized. Bad or expired token. Reauthenticate the user. Any details will be provided within the response payload.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 401,
"message": "Authorization: Unauthorized. Bearer TOKEN is invalid",
"type": "insufficient_credentials",
"moreInfo": "https://api.yaas.io/patterns/errortypes.html"
}
HTTP status code 403
Evaluated request scopes in access token are not sufficient and do not match required scopes.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 403,
"type": "insufficient_permissions",
"message": "The credentials indicate a system-known user, but the user is not allowed to perform the requested operation."
}
HTTP status code 408
Request timed out.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 408,
"type": "request_timeout",
"message": "The request timed out."
}
HTTP status code 500
An internal server error occurred.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 500,
"type": "internal_service_error",
"message": "An internal server error occurred."
}
put /{tenant}/serviceTickets/{id}/attachments/{fileId}
Update the metadata for a given attachment.
Required scope: hybris.serviceticket_manage
URI Parameters
- tenant: required (string - minLength: 3 - maxLength: 16 - pattern: [a-z][a-z0-9]+)
Stands for the "project" that requests this resource. Must match the "project" that is associated with the access token in the Authorization header.
Example:
myexampleshop
- id: required (string)
Service ticket id.
Example:
55473b487deefe21340ae74f
- fileId: required (string)
The attachment file id.
Example:
5367728b18aef6ef24a04e38
Headers
- Authorization: required (string)
Used to send a valid OAuth2 access token.
Example:
Bearer access_token
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"type": "object",
"properties": {
"name": {
"type": "string",
"description": "The name of attachment"
}
},
"required": [
"name"
]
}
Example:
{
"name": "attachment1.jpg"
}
HTTP status code 204
Attachment metadata updated successfully.
HTTP status code 400
Request syntactically incorrect. Any details will be provided within the response payload.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 400,
"type": "validation_violation",
"message": "The tenants passed in the request header hybris-tenant and in the resource path do not match.",
"details": [
{
"type": "tenant_mismatch",
"message": "The tenants passed in the request header hybris-tenant and in the resource path do not match."
}
]
}
HTTP status code 401
Given request is unauthorized. Bad or expired token. Reauthenticate the user. Any details will be provided within the response payload.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 401,
"message": "Authorization: Unauthorized. Bearer TOKEN is invalid",
"type": "insufficient_credentials",
"moreInfo": "https://api.yaas.io/patterns/errortypes.html"
}
HTTP status code 403
Evaluated request scopes in access token are not sufficient and do not match required scopes.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 403,
"type": "insufficient_permissions",
"message": "The credentials indicate a system-known user, but the user is not allowed to perform the requested operation."
}
HTTP status code 408
Request timed out.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 408,
"type": "request_timeout",
"message": "The request timed out."
}
HTTP status code 500
An internal server error occurred.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 500,
"type": "internal_service_error",
"message": "An internal server error occurred."
}
delete /{tenant}/serviceTickets/{id}/attachments/{fileId}
Delete an attachment.
Required scope: hybris.serviceticket_manage
URI Parameters
- tenant: required (string - minLength: 3 - maxLength: 16 - pattern: [a-z][a-z0-9]+)
Stands for the "project" that requests this resource. Must match the "project" that is associated with the access token in the Authorization header.
Example:
myexampleshop
- id: required (string)
Service ticket id.
Example:
55473b487deefe21340ae74f
- fileId: required (string)
The attachment file id.
Example:
5367728b18aef6ef24a04e38
Headers
- Authorization: required (string)
Used to send a valid OAuth2 access token.
Example:
Bearer access_token
HTTP status code 204
Attachment deleted successfully.
HTTP status code 400
Request syntactically incorrect. Any details will be provided within the response payload.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 400,
"type": "validation_violation",
"message": "The tenants passed in the request header hybris-tenant and in the resource path do not match.",
"details": [
{
"type": "tenant_mismatch",
"message": "The tenants passed in the request header hybris-tenant and in the resource path do not match."
}
]
}
HTTP status code 401
Given request is unauthorized. Bad or expired token. Reauthenticate the user. Any details will be provided within the response payload.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 401,
"message": "Authorization: Unauthorized. Bearer TOKEN is invalid",
"type": "insufficient_credentials",
"moreInfo": "https://api.yaas.io/patterns/errortypes.html"
}
HTTP status code 403
Evaluated request scopes in access token are not sufficient and do not match required scopes.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 403,
"type": "insufficient_permissions",
"message": "The credentials indicate a system-known user, but the user is not allowed to perform the requested operation."
}
HTTP status code 408
Request timed out.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 408,
"type": "request_timeout",
"message": "The request timed out."
}
HTTP status code 500
An internal server error occurred.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 500,
"type": "internal_service_error",
"message": "An internal server error occurred."
}
/{tenant}/serviceTicketPriorities
Service ticket priorities
/{tenant}/serviceTicketPriorities
get
Retrieve the allowed values for the service ticket priority.
Required scope: hybris.serviceticket_configuration_view
get /{tenant}/serviceTicketPriorities
Retrieve the allowed values for the service ticket priority.
Required scope: hybris.serviceticket_configuration_view
URI Parameters
- tenant: required (string - minLength: 3 - maxLength: 16 - pattern: [a-z][a-z0-9]+)
Stands for the "project" that requests this resource. Must match the "project" that is associated with the access token in the Authorization header.
Example:
myexampleshop
Headers
- Accept-Language: (string - repeat: true)
The value of the locale identifier of the language in which the attribute should be returned. Provide several values separated by comma, in order to specify fallback languages.
Example:
pl
- hybris-languages: (string - repeat: true)
Comma separated list of language identifiers for which the localization for an attribute should be provided.
Example:
en,pl,it
- Authorization: required (string)
Used to send a valid OAuth2 access token.
Example:
Bearer access_token
HTTP status code 200
Service ticket priorities retrieved successfully.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "Service ticket priorities schema",
"type": "array",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "Service ticket priority schema",
"type": "object",
"properties": {
"priority": {
"description": "Technical key of the priority",
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "Enumeration of supported service ticket priorities",
"enum": [
"VERY_HIGH",
"HIGH",
"MEDIUM",
"LOW"
]
},
"description": {
"$ref": "https://api.yaas.io/patterns/v1/schema-localized.json",
"description": "Human-readable and translatable description of the priority"
}
},
"required": [
"priority"
]
}
}
Example:
[
{
"priority": "VERY_HIGH",
"description": {
"en": "Very high",
"de": "Sehr hoch"
}
},
{
"priority": "HIGH",
"description": {
"en": "High",
"de": "Hoch"
}
},
{
"priority": "MEDIUM",
"description": {
"en": "Medium",
"de": "Mittel"
}
},
{
"priority": "LOW",
"description": {
"en": "Low",
"de": "Niedrig"
}
}
]
HTTP status code 400
Request syntactically incorrect. Any details will be provided within the response payload.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 400,
"type": "validation_violation",
"message": "The tenants passed in the request header hybris-tenant and in the resource path do not match.",
"details": [
{
"type": "tenant_mismatch",
"message": "The tenants passed in the request header hybris-tenant and in the resource path do not match."
}
]
}
HTTP status code 401
Given request is unauthorized. Bad or expired token. Reauthenticate the user. Any details will be provided within the response payload.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 401,
"message": "Authorization: Unauthorized. Bearer TOKEN is invalid",
"type": "insufficient_credentials",
"moreInfo": "https://api.yaas.io/patterns/errortypes.html"
}
HTTP status code 403
Evaluated request scopes in access token are not sufficient and do not match required scopes.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 403,
"type": "insufficient_permissions",
"message": "The credentials indicate a system-known user, but the user is not allowed to perform the requested operation."
}
HTTP status code 408
Request timed out.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 408,
"type": "request_timeout",
"message": "The request timed out."
}
HTTP status code 500
An internal server error occurred.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 500,
"type": "internal_service_error",
"message": "An internal server error occurred."
}
/{tenant}/serviceTicketStatuses
Service ticket statuses
/{tenant}/serviceTicketStatuses
get
Retrieve the allowed values for the service ticket status.
Required scope: hybris.serviceticket_configuration_view
get /{tenant}/serviceTicketStatuses
Retrieve the allowed values for the service ticket status.
Required scope: hybris.serviceticket_configuration_view
URI Parameters
- tenant: required (string - minLength: 3 - maxLength: 16 - pattern: [a-z][a-z0-9]+)
Stands for the "project" that requests this resource. Must match the "project" that is associated with the access token in the Authorization header.
Example:
myexampleshop
Headers
- Accept-Language: (string - repeat: true)
The value of the locale identifier of the language in which the attribute should be returned. Provide several values separated by comma, in order to specify fallback languages.
Example:
pl
- hybris-languages: (string - repeat: true)
Comma separated list of language identifiers for which the localization for an attribute should be provided.
Example:
en,pl,it
- Authorization: required (string)
Used to send a valid OAuth2 access token.
Example:
Bearer access_token
HTTP status code 200
Service ticket statuses retrieved successfully.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "Service ticket statuses schema",
"type": "array",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "Service ticket status schema",
"type": "object",
"properties": {
"status": {
"description": "Technical key of the status",
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "Enumeration of supported service ticket statuses",
"enum": [
"OPEN",
"IN_PROCESS",
"COMPLETED",
"CONFIRMED"
]
},
"description": {
"$ref": "https://api.yaas.io/patterns/v1/schema-localized.json",
"description": "Human-readable and translatable description of the status"
}
},
"required": [
"status"
]
}
}
Example:
[
{
"status": "OPEN",
"description": {
"en": "Open",
"de": "Offen"
}
},
{
"status": "IN_PROCESS",
"description": {
"en": "In Process",
"de": "In Bearbeitung"
}
},
{
"status": "COMPLETED",
"description": {
"en": "Completed",
"de": "Abgeschlossen"
}
},
{
"status": "CONFIRMED",
"description": {
"en": "Confirmed",
"de": "Bestätigt"
}
}
]
HTTP status code 400
Request syntactically incorrect. Any details will be provided within the response payload.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 400,
"type": "validation_violation",
"message": "The tenants passed in the request header hybris-tenant and in the resource path do not match.",
"details": [
{
"type": "tenant_mismatch",
"message": "The tenants passed in the request header hybris-tenant and in the resource path do not match."
}
]
}
HTTP status code 401
Given request is unauthorized. Bad or expired token. Reauthenticate the user. Any details will be provided within the response payload.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 401,
"message": "Authorization: Unauthorized. Bearer TOKEN is invalid",
"type": "insufficient_credentials",
"moreInfo": "https://api.yaas.io/patterns/errortypes.html"
}
HTTP status code 403
Evaluated request scopes in access token are not sufficient and do not match required scopes.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 403,
"type": "insufficient_permissions",
"message": "The credentials indicate a system-known user, but the user is not allowed to perform the requested operation."
}
HTTP status code 408
Request timed out.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 408,
"type": "request_timeout",
"message": "The request timed out."
}
HTTP status code 500
An internal server error occurred.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 500,
"type": "internal_service_error",
"message": "An internal server error occurred."
}
/{tenant}/serviceTicketTypes
Service ticket type configuration
/{tenant}/serviceTicketTypes
get
Retrieve the configured service ticket types.
Required scope: hybris.serviceticket_configuration_view
put
Update the service ticket type configuration.
Note that the service ticket type configuration you provide in the request body will overwrite the complete existing service ticket type configuration. If you would like to update only a subset of the configured service ticket types, use the GET method at the endpoint /{tenant}/serviceTicketTypes to retrieve the current configuration, make the desired adjustments to the result set, and use the PUT method at the endpoint /{tenant}/serviceTicketTypes to update the configuration.
Required scope: hybris.serviceticket_configuration_manage
delete
Delete the service ticket type configuration.
Note that the complete service ticket type configuration will be deleted. If you would like to delete only a subset of the configured service ticket types, use the GET method at the endpoint /{tenant}/serviceTicketTypes to retrieve the current configuration, remove the service ticket types you wish to delete from the result set, and then use the PUT method at the endpoint /{tenant}/serviceTicketTypes to update the configuration.
Required scope: hybris.serviceticket_configuration_delete
get /{tenant}/serviceTicketTypes
Retrieve the configured service ticket types.
Required scope: hybris.serviceticket_configuration_view
URI Parameters
- tenant: required (string - minLength: 3 - maxLength: 16 - pattern: [a-z][a-z0-9]+)
Stands for the "project" that requests this resource. Must match the "project" that is associated with the access token in the Authorization header.
Example:
myexampleshop
Headers
- Accept-Language: (string - repeat: true)
The value of the locale identifier of the language in which the attribute should be returned. Provide several values separated by comma, in order to specify fallback languages.
Example:
pl
- hybris-languages: (string - repeat: true)
Comma separated list of language identifiers for which the localization for an attribute should be provided.
Example:
en,pl,it
- Authorization: required (string)
Used to send a valid OAuth2 access token.
Example:
Bearer access_token
HTTP status code 200
Service ticket types retrieved successfully.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "Service Ticket Types",
"type": "array",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "Service ticket type schema",
"type": "object",
"properties": {
"active": {
"type": "boolean",
"description": "Activation/deactivation flag for the ticket type"
},
"type": {
"type": "string",
"description": "Technical key of the service ticket type"
},
"description": {
"$ref": "https://api.yaas.io/patterns/v1/schema-localized.json",
"description": "Human-readable and translatable description of the service ticket type"
}
},
"required": [
"type"
]
}
}
Example:
[
{
"active": true,
"type": "GENERAL_INQUIRY",
"description": {
"en": "General Inquiry",
"de": "Allgemeine Anfrage"
}
},
{
"active": false,
"type": "REPAIR",
"description": {
"en": "Repair",
"de": "Reparatur"
}
},
{
"active": true,
"type": "SERVICE_REQUEST",
"description": {
"en": "Service Request",
"de": "Serviceanfrage"
}
}
]
HTTP status code 400
Request syntactically incorrect. Any details will be provided within the response payload.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 400,
"type": "validation_violation",
"message": "The tenants passed in the request header hybris-tenant and in the resource path do not match.",
"details": [
{
"type": "tenant_mismatch",
"message": "The tenants passed in the request header hybris-tenant and in the resource path do not match."
}
]
}
HTTP status code 401
Given request is unauthorized. Bad or expired token. Reauthenticate the user. Any details will be provided within the response payload.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 401,
"message": "Authorization: Unauthorized. Bearer TOKEN is invalid",
"type": "insufficient_credentials",
"moreInfo": "https://api.yaas.io/patterns/errortypes.html"
}
HTTP status code 403
Evaluated request scopes in access token are not sufficient and do not match required scopes.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 403,
"type": "insufficient_permissions",
"message": "The credentials indicate a system-known user, but the user is not allowed to perform the requested operation."
}
HTTP status code 408
Request timed out.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 408,
"type": "request_timeout",
"message": "The request timed out."
}
HTTP status code 500
An internal server error occurred.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 500,
"type": "internal_service_error",
"message": "An internal server error occurred."
}
put /{tenant}/serviceTicketTypes
Update the service ticket type configuration.
Note that the service ticket type configuration you provide in the request body will overwrite the complete existing service ticket type configuration. If you would like to update only a subset of the configured service ticket types, use the GET method at the endpoint /{tenant}/serviceTicketTypes to retrieve the current configuration, make the desired adjustments to the result set, and use the PUT method at the endpoint /{tenant}/serviceTicketTypes to update the configuration.
Required scope: hybris.serviceticket_configuration_manage
URI Parameters
- tenant: required (string - minLength: 3 - maxLength: 16 - pattern: [a-z][a-z0-9]+)
Stands for the "project" that requests this resource. Must match the "project" that is associated with the access token in the Authorization header.
Example:
myexampleshop
Headers
- Authorization: required (string)
Used to send a valid OAuth2 access token.
Example:
Bearer access_token
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "Service Ticket Types",
"type": "array",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "Service ticket type schema",
"type": "object",
"properties": {
"active": {
"type": "boolean",
"description": "Activation/deactivation flag for the ticket type"
},
"type": {
"type": "string",
"description": "Technical key of the service ticket type"
},
"description": {
"$ref": "https://api.yaas.io/patterns/v1/schema-localized.json",
"description": "Human-readable and translatable description of the service ticket type"
}
},
"required": [
"type"
]
}
}
Example:
[
{
"active": true,
"type": "GENERAL_INQUIRY",
"description": {
"en": "General Inquiry",
"de": "Allgemeine Anfrage"
}
},
{
"active": false,
"type": "REPAIR",
"description": {
"en": "Repair",
"de": "Reparatur"
}
},
{
"active": true,
"type": "SERVICE_REQUEST",
"description": {
"en": "Service Request",
"de": "Serviceanfrage"
}
}
]
HTTP status code 204
Service ticket type configuration successfully created or updated.
HTTP status code 400
Request syntactically incorrect. Any details will be provided within the response payload.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 400,
"type": "validation_violation",
"message": "The tenants passed in the request header hybris-tenant and in the resource path do not match.",
"details": [
{
"type": "tenant_mismatch",
"message": "The tenants passed in the request header hybris-tenant and in the resource path do not match."
}
]
}
HTTP status code 401
Given request is unauthorized. Bad or expired token. Reauthenticate the user. Any details will be provided within the response payload.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 401,
"message": "Authorization: Unauthorized. Bearer TOKEN is invalid",
"type": "insufficient_credentials",
"moreInfo": "https://api.yaas.io/patterns/errortypes.html"
}
HTTP status code 403
Evaluated request scopes in access token are not sufficient and do not match required scopes.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 403,
"type": "insufficient_permissions",
"message": "The credentials indicate a system-known user, but the user is not allowed to perform the requested operation."
}
HTTP status code 408
Request timed out.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 408,
"type": "request_timeout",
"message": "The request timed out."
}
HTTP status code 500
An internal server error occurred.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 500,
"type": "internal_service_error",
"message": "An internal server error occurred."
}
delete /{tenant}/serviceTicketTypes
Delete the service ticket type configuration.
Note that the complete service ticket type configuration will be deleted. If you would like to delete only a subset of the configured service ticket types, use the GET method at the endpoint /{tenant}/serviceTicketTypes to retrieve the current configuration, remove the service ticket types you wish to delete from the result set, and then use the PUT method at the endpoint /{tenant}/serviceTicketTypes to update the configuration.
Required scope: hybris.serviceticket_configuration_delete
URI Parameters
- tenant: required (string - minLength: 3 - maxLength: 16 - pattern: [a-z][a-z0-9]+)
Stands for the "project" that requests this resource. Must match the "project" that is associated with the access token in the Authorization header.
Example:
myexampleshop
Headers
- Authorization: required (string)
Used to send a valid OAuth2 access token.
Example:
Bearer access_token
HTTP status code 204
Service ticket type configuration deleted successfully.
HTTP status code 400
Request syntactically incorrect. Any details will be provided within the response payload.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 400,
"type": "validation_violation",
"message": "The tenants passed in the request header hybris-tenant and in the resource path do not match.",
"details": [
{
"type": "tenant_mismatch",
"message": "The tenants passed in the request header hybris-tenant and in the resource path do not match."
}
]
}
HTTP status code 401
Given request is unauthorized. Bad or expired token. Reauthenticate the user. Any details will be provided within the response payload.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 401,
"message": "Authorization: Unauthorized. Bearer TOKEN is invalid",
"type": "insufficient_credentials",
"moreInfo": "https://api.yaas.io/patterns/errortypes.html"
}
HTTP status code 403
Evaluated request scopes in access token are not sufficient and do not match required scopes.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 403,
"type": "insufficient_permissions",
"message": "The credentials indicate a system-known user, but the user is not allowed to perform the requested operation."
}
HTTP status code 408
Request timed out.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 408,
"type": "request_timeout",
"message": "The request timed out."
}
HTTP status code 500
An internal server error occurred.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 500,
"type": "internal_service_error",
"message": "An internal server error occurred."
}
/{tenant}/serviceTicketClassifications
Service ticket classification configuration
/{tenant}/serviceTicketClassifications
get
Retrieve the configured service ticket classifications.
Required scope: hybris.serviceticket_configuration_view
put
Update the service ticket classification configuration.
Note that the service ticket classification configuration you provide in the request body will overwrite the complete existing service ticket classification configuration. If you would like to update only a subset of the configured service ticket classifications, use the GET method at the endpoint /{tenant}/serviceTicketClassifications to retrieve the current configuration, make the desired adjustments to the result set, and then use the PUT method at the endpoint /{tenant}/serviceTicketClassifications to update the configuration.
Required scope: hybris.serviceticket_configuration_manage
delete
Delete the service ticket classification configuration.
Note that the complete service ticket classification configuration will be deleted. If you would like to delete only a subset of the configured service ticket classifications, use the GET method at the endpoint /{tenant}/serviceTicketClassifications to retrieve the current configuration, remove the service ticket classifications you wish to delete from the result set, and then use the PUT method on the endpoint /{tenant}/serviceTicketClassifications to update the configuration.
Required scope: hybris.serviceticket_configuration_delete
get /{tenant}/serviceTicketClassifications
Retrieve the configured service ticket classifications.
Required scope: hybris.serviceticket_configuration_view
URI Parameters
- tenant: required (string - minLength: 3 - maxLength: 16 - pattern: [a-z][a-z0-9]+)
Stands for the "project" that requests this resource. Must match the "project" that is associated with the access token in the Authorization header.
Example:
myexampleshop
Headers
- Accept-Language: (string - repeat: true)
The value of the locale identifier of the language in which the attribute should be returned. Provide several values separated by comma, in order to specify fallback languages.
Example:
pl
- hybris-languages: (string - repeat: true)
Comma separated list of language identifiers for which the localization for an attribute should be provided.
Example:
en,pl,it
- Authorization: required (string)
Used to send a valid OAuth2 access token.
Example:
Bearer access_token
HTTP status code 200
Service ticket classifications retrieved successfully.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "Service ticket classifications schema",
"type": "array",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "Service ticket classification schema",
"type": "object",
"properties": {
"active": {
"type": "boolean",
"description": "Activation/deactivation flag for the ticket classfication"
},
"classification": {
"type": "string",
"description": "Technical key of the service ticket classification"
},
"description": {
"$ref": "https://api.yaas.io/patterns/v1/schema-localized.json",
"description": "Human-readable and translatable description of the service ticket classification"
},
"required": [
"classification"
]
}
}
}
Example:
[
{
"active": false,
"classification": "BASIC_CONSULTING_SKILLS",
"description": {
"en": "Basic consulting skills required",
"de": "Consulting-Grundkenntnisse erforderlich"
}
},
{
"active": true,
"classification": "BASIC_TECHNICAL_SKILLS",
"description": {
"en": "Basic technical skills required",
"de": "Technische Grundkenntnisse erforderlich"
}
},
{
"active": true,
"classification": "ADVANCED_TECHNICAL_SKILLS",
"description": {
"en": "Advanced technical skills required",
"de": "Fortgeschrittene technische Kenntnisse erforderlich"
}
}
]
HTTP status code 400
Request syntactically incorrect. Any details will be provided within the response payload.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 400,
"type": "validation_violation",
"message": "The tenants passed in the request header hybris-tenant and in the resource path do not match.",
"details": [
{
"type": "tenant_mismatch",
"message": "The tenants passed in the request header hybris-tenant and in the resource path do not match."
}
]
}
HTTP status code 401
Given request is unauthorized. Bad or expired token. Reauthenticate the user. Any details will be provided within the response payload.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 401,
"message": "Authorization: Unauthorized. Bearer TOKEN is invalid",
"type": "insufficient_credentials",
"moreInfo": "https://api.yaas.io/patterns/errortypes.html"
}
HTTP status code 403
Evaluated request scopes in access token are not sufficient and do not match required scopes.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 403,
"type": "insufficient_permissions",
"message": "The credentials indicate a system-known user, but the user is not allowed to perform the requested operation."
}
HTTP status code 408
Request timed out.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 408,
"type": "request_timeout",
"message": "The request timed out."
}
HTTP status code 500
An internal server error occurred.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 500,
"type": "internal_service_error",
"message": "An internal server error occurred."
}
put /{tenant}/serviceTicketClassifications
Update the service ticket classification configuration.
Note that the service ticket classification configuration you provide in the request body will overwrite the complete existing service ticket classification configuration. If you would like to update only a subset of the configured service ticket classifications, use the GET method at the endpoint /{tenant}/serviceTicketClassifications to retrieve the current configuration, make the desired adjustments to the result set, and then use the PUT method at the endpoint /{tenant}/serviceTicketClassifications to update the configuration.
Required scope: hybris.serviceticket_configuration_manage
URI Parameters
- tenant: required (string - minLength: 3 - maxLength: 16 - pattern: [a-z][a-z0-9]+)
Stands for the "project" that requests this resource. Must match the "project" that is associated with the access token in the Authorization header.
Example:
myexampleshop
Headers
- Authorization: required (string)
Used to send a valid OAuth2 access token.
Example:
Bearer access_token
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "Service ticket classifications schema",
"type": "array",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "Service ticket classification schema",
"type": "object",
"properties": {
"active": {
"type": "boolean",
"description": "Activation/deactivation flag for the ticket classfication"
},
"classification": {
"type": "string",
"description": "Technical key of the service ticket classification"
},
"description": {
"$ref": "https://api.yaas.io/patterns/v1/schema-localized.json",
"description": "Human-readable and translatable description of the service ticket classification"
},
"required": [
"classification"
]
}
}
}
Example:
[
{
"active": false,
"classification": "BASIC_CONSULTING_SKILLS",
"description": {
"en": "Basic consulting skills required",
"de": "Consulting-Grundkenntnisse erforderlich"
}
},
{
"active": true,
"classification": "BASIC_TECHNICAL_SKILLS",
"description": {
"en": "Basic technical skills required",
"de": "Technische Grundkenntnisse erforderlich"
}
},
{
"active": true,
"classification": "ADVANCED_TECHNICAL_SKILLS",
"description": {
"en": "Advanced technical skills required",
"de": "Fortgeschrittene technische Kenntnisse erforderlich"
}
}
]
HTTP status code 204
Service ticket classification configuration successfully created or updated.
HTTP status code 400
Request syntactically incorrect. Any details will be provided within the response payload.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 400,
"type": "validation_violation",
"message": "The tenants passed in the request header hybris-tenant and in the resource path do not match.",
"details": [
{
"type": "tenant_mismatch",
"message": "The tenants passed in the request header hybris-tenant and in the resource path do not match."
}
]
}
HTTP status code 401
Given request is unauthorized. Bad or expired token. Reauthenticate the user. Any details will be provided within the response payload.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 401,
"message": "Authorization: Unauthorized. Bearer TOKEN is invalid",
"type": "insufficient_credentials",
"moreInfo": "https://api.yaas.io/patterns/errortypes.html"
}
HTTP status code 403
Evaluated request scopes in access token are not sufficient and do not match required scopes.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 403,
"type": "insufficient_permissions",
"message": "The credentials indicate a system-known user, but the user is not allowed to perform the requested operation."
}
HTTP status code 408
Request timed out.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 408,
"type": "request_timeout",
"message": "The request timed out."
}
HTTP status code 500
An internal server error occurred.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 500,
"type": "internal_service_error",
"message": "An internal server error occurred."
}
delete /{tenant}/serviceTicketClassifications
Delete the service ticket classification configuration.
Note that the complete service ticket classification configuration will be deleted. If you would like to delete only a subset of the configured service ticket classifications, use the GET method at the endpoint /{tenant}/serviceTicketClassifications to retrieve the current configuration, remove the service ticket classifications you wish to delete from the result set, and then use the PUT method on the endpoint /{tenant}/serviceTicketClassifications to update the configuration.
Required scope: hybris.serviceticket_configuration_delete
URI Parameters
- tenant: required (string - minLength: 3 - maxLength: 16 - pattern: [a-z][a-z0-9]+)
Stands for the "project" that requests this resource. Must match the "project" that is associated with the access token in the Authorization header.
Example:
myexampleshop
Headers
- Authorization: required (string)
Used to send a valid OAuth2 access token.
Example:
Bearer access_token
HTTP status code 204
Service ticket classification configuration deleted successfully.
HTTP status code 400
Request syntactically incorrect. Any details will be provided within the response payload.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 400,
"type": "validation_violation",
"message": "The tenants passed in the request header hybris-tenant and in the resource path do not match.",
"details": [
{
"type": "tenant_mismatch",
"message": "The tenants passed in the request header hybris-tenant and in the resource path do not match."
}
]
}
HTTP status code 401
Given request is unauthorized. Bad or expired token. Reauthenticate the user. Any details will be provided within the response payload.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 401,
"message": "Authorization: Unauthorized. Bearer TOKEN is invalid",
"type": "insufficient_credentials",
"moreInfo": "https://api.yaas.io/patterns/errortypes.html"
}
HTTP status code 403
Evaluated request scopes in access token are not sufficient and do not match required scopes.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 403,
"type": "insufficient_permissions",
"message": "The credentials indicate a system-known user, but the user is not allowed to perform the requested operation."
}
HTTP status code 408
Request timed out.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 408,
"type": "request_timeout",
"message": "The request timed out."
}
HTTP status code 500
An internal server error occurred.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 500,
"type": "internal_service_error",
"message": "An internal server error occurred."
}
/{tenant}/dispatchingSetting
Service ticket dispatch configuration
/{tenant}/dispatchingSetting
get
Retrieve the service ticket dispatch setting.
Required scope: hybris.serviceticket_configuration_view
put
Update the service ticket dispatch setting.
Required scope: hybris.serviceticket_configuration_manage
get /{tenant}/dispatchingSetting
Retrieve the service ticket dispatch setting.
Required scope: hybris.serviceticket_configuration_view
URI Parameters
- tenant: required (string - minLength: 3 - maxLength: 16 - pattern: [a-z][a-z0-9]+)
Stands for the "project" that requests this resource. Must match the "project" that is associated with the access token in the Authorization header.
Example:
myexampleshop
Headers
- Authorization: required (string)
Used to send a valid OAuth2 access token.
Example:
Bearer access_token
HTTP status code 200
Service ticket dispatch setting retrieved successfully.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "Service ticket dispatch schema",
"type": "object",
"properties": {
"autoDispatching": {
"type": "boolean",
"description": "Activation/deactivation flag for the ticket dispatch"
}
},
"required": [
"autoDispatching"
]
}
Example:
{
"autoDispatching": true
}
HTTP status code 400
Request syntactically incorrect. Any details will be provided within the response payload.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 400,
"type": "validation_violation",
"message": "The tenants passed in the request header hybris-tenant and in the resource path do not match.",
"details": [
{
"type": "tenant_mismatch",
"message": "The tenants passed in the request header hybris-tenant and in the resource path do not match."
}
]
}
HTTP status code 401
Given request is unauthorized. Bad or expired token. Reauthenticate the user. Any details will be provided within the response payload.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 401,
"message": "Authorization: Unauthorized. Bearer TOKEN is invalid",
"type": "insufficient_credentials",
"moreInfo": "https://api.yaas.io/patterns/errortypes.html"
}
HTTP status code 403
Evaluated request scopes in access token are not sufficient and do not match required scopes.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 403,
"type": "insufficient_permissions",
"message": "The credentials indicate a system-known user, but the user is not allowed to perform the requested operation."
}
HTTP status code 408
Request timed out.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 408,
"type": "request_timeout",
"message": "The request timed out."
}
HTTP status code 500
An internal server error occurred.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 500,
"type": "internal_service_error",
"message": "An internal server error occurred."
}
put /{tenant}/dispatchingSetting
Update the service ticket dispatch setting.
Required scope: hybris.serviceticket_configuration_manage
URI Parameters
- tenant: required (string - minLength: 3 - maxLength: 16 - pattern: [a-z][a-z0-9]+)
Stands for the "project" that requests this resource. Must match the "project" that is associated with the access token in the Authorization header.
Example:
myexampleshop
Headers
- Authorization: required (string)
Used to send a valid OAuth2 access token.
Example:
Bearer access_token
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "Service ticket dispatch schema",
"type": "object",
"properties": {
"autoDispatching": {
"type": "boolean",
"description": "Activation/deactivation flag for the ticket dispatch"
}
},
"required": [
"autoDispatching"
]
}
Example:
{
"autoDispatching": true
}
HTTP status code 204
Service ticket dispatch setting updated successfully.
HTTP status code 400
Request syntactically incorrect. Any details will be provided within the response payload.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 400,
"type": "validation_violation",
"message": "The tenants passed in the request header hybris-tenant and in the resource path do not match.",
"details": [
{
"type": "tenant_mismatch",
"message": "The tenants passed in the request header hybris-tenant and in the resource path do not match."
}
]
}
HTTP status code 401
Given request is unauthorized. Bad or expired token. Reauthenticate the user. Any details will be provided within the response payload.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 401,
"message": "Authorization: Unauthorized. Bearer TOKEN is invalid",
"type": "insufficient_credentials",
"moreInfo": "https://api.yaas.io/patterns/errortypes.html"
}
HTTP status code 403
Evaluated request scopes in access token are not sufficient and do not match required scopes.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 403,
"type": "insufficient_permissions",
"message": "The credentials indicate a system-known user, but the user is not allowed to perform the requested operation."
}
HTTP status code 408
Request timed out.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 408,
"type": "request_timeout",
"message": "The request timed out."
}
HTTP status code 500
An internal server error occurred.
Body
Type: application/json
Schema:
{
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "error",
"description": "Schema for API specified errors.",
"type": "object",
"properties": {
"status": {
"type": "integer",
"description": "original HTTP error code, should be consistent with the response HTTP code",
"minimum": 100,
"maximum": 599
},
"type": {
"type": "string",
"description": "classification of the error type, lower case with underscore eg validation_failure",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support"
},
"details": {
"type": "array",
"description": "list of problems causing this error",
"items": {
"$schema": "http://json-schema.org/draft-04/schema#",
"title": "errorDetail",
"description": "schema for specific error cause",
"type": "object",
"properties": {
"field": {
"type": "string",
"description": "a bean notation expression specifying the element in request data causing the error, eg product.variants[3].name, this can be empty if violation was not field specific"
},
"type": {
"type": "string",
"description": "classification of the error detail type, lower case with underscore eg missing_value, this value must be always interpreted in context of the general error type.",
"pattern": "[a-z]+[a-z_]*[a-z]+"
},
"message": {
"type": "string",
"description": "descriptive error detail message for debugging"
},
"moreInfo": {
"type": "string",
"format": "uri",
"description": "link to documentation to investigate further and finding support for error detail"
}
},
"required": [
"type"
]
}
}
},
"required": [
"status",
"type"
]
}
Example:
{
"status": 500,
"type": "internal_service_error",
"message": "An internal server error occurred."
}Scopes
The table shows the scopes that the Service Ticket Dev Portal service supports.
| SCOPE | DESCRIPTION |
|---|---|
| hybris.serviceticket_view | Read-only access to service tickets. |
| hybris.serviceticket_manage | Create and update service tickets. |
| hybris.serviceticket_delete | Delete service tickets. |
| hybris.serviceticket_configuration_view | Read-only access to service ticket configuration. |
| hybris.serviceticket_configuration_manage | Create and update service ticket configuration. |
| hybris.serviceticket_configuration_delete | Delete service ticket configuration. |
For more information about scopes, authorization, and authentication procedures for YaaS services, see Scopes and Authorization.
Service Ticket Processing
When creating a new service ticket, you must provide the data that is defined as required in the corresponding schema. You can also add additional optional information to the request body.
This example shows the structure of a newly created service ticket body and the information that is sent when a new service ticket is created:
{
"ticketNumber": "1000000001",
"type": "SERVICE_REQUEST",
"priority": "HIGH",
"classification":
[
{
"classification": "BASIC_TECHNICAL_SKILLS"
}
],
"status": "IN_PROCESS",
"dueAt": "2015-06-30T23:59:59.999+0000",
"customerId": "C4327014826",
"productId" : "55db7ada164e46eedf355c54",
"shortDescription" : "Request for regular maintenance",
"assignedTo": "mandy@hybristest.com",
"transcript":
[
{
"createdBy": "mandy@hybristest.com",
"createdAt": "2015-06-19T12:28:07.000+0000",
"description": "Customer requested to perform regular maintenance of their FOCUS MARES bike"
}
],
"createdBy": "mandy@hybristest.com",
"modifiedBy": "mandy@hybristest.com",
"mixins" :
{
"collectors_info" :
{
"CollectorsValue":
{
"usd": 30.99,
"eur": 23.99
}
}
},
"metadata" :
{
"mixins" :
{
"collectors_info" : "https://devportal.yaas.io/services/document/latest/download/comicCollectorValue_v1.json"
}
}
}
The Service Ticket Dev Portal service provides the following functions that can be used in addition to the functions provided in the Service Ticket service:
- Validation and consistency checks for customer and product master data when creating or updating service tickets.
- Reading of additional customer and product attributes when service tickets are retrieved.
Service Ticket Attachments
You can use attachments when processing service tickets. For more information, see Service Ticket Attachments in the documentation for the Service Ticket service.
Service Ticket Priorities
You can retrieve the supported values for the service ticket priority. For more information, see Service Ticket Priorities in the documentation for the Service Ticket service.
Service Ticket Statuses
You can retrieve the supported values for the service ticket status. For more information, see Service Ticket Statuses in the documentation for the Service Ticket service.
Service Ticket Types
You can configure which service ticket types you want to use. For more information, see Service Ticket Types in the documentation for the Service Ticket service.
Service Ticket Classification
You can configure the service ticket classification. For more information, see Service Ticket Classification in the documentation for the Service Ticket service.
Service Ticket Dispatching
Service tickets can be dispatched automatically. When a service ticket is created and saved in the engagement context or an assignment is removed in the Service Tickets area of the Agent Home launchpad, the service ticket is automatically dispatched to a processor using the SAP Contact Center functions and corresponding queue. You can define the service ticket dispatching by using the following methods:
- GET, and PUT:
/{tenant}/dispatchingSetting.
The example shows how you can update the service ticket dispatch setting:
{
"autoDispatching": true
}
When a service ticket is created, it is sent to SAP Contact Center for dispatching if all of the following prerequisites are met.
- The dispatch setting has the value
true. - The status of the service ticket is
OPENorINPROCESS. - The assignedTo field is empty.
The response body of the GET operation for the endpoints for retrieving service tickets contains the attribute cctrTaskStatus that indicates the sending status of the request that has been sent to SAP Contact Center for dispatching.
When a service ticket is modified, it is sent to SAP Contact Center for dispatching again if all of the following prerequisites are met.
- The dispatch setting has the value
true. - The status of the service ticket is
OPENorINPROCESS. - The assignedTo field is empty.
- The cctrTaskStatus field is set as
TO_BE_SENT.
Manage a Service Ticket
You can create a service ticket. After a service ticket is created, the Service Ticket Dev Portal service raises a PubSub event.
Request
To create a service ticket, you need:
- Method: POST
- Request URL:
https://api.beta.yaas.io/hybris/serviceticketmashup/v1/{tenant}/serviceTickets - Headers
- Authorization: This includes a valid OAuth2 access token. To access this method, the access token must be issued for the requested tenant and have the scope hybris.serviceticket_manage.
- URI Parameters
- {tenant}: The name of the current tenant.
Validation
The service provides methods to avoid potential issues and provide feedback. For example:
- A validation mechanism checks if the customerId is valid.
- A validation mechanism checks if the productId is valid. The field productId is optional.
Response
The successful response returns a 201 status code. An example JSON content looks similar to the following:
{
“id": "55473b487deefe21340ae74f",
"link":
"/myexampleshop/serviceTickets/55473b487deefe21340ae74f"
}
For more information,seeCreate a service ticket.
You can update a service ticket.
Request
To update a service ticket, you need:
- Method:PUT
- RequestURL:
https://api.beta.yaas.io/hybris/serviceticketmashup/v1/{tenant}/serviceTickets/{id} - Headers
- Authorization: This includes a valid OAuth2 access token. To access this method, the access token must be issued for the requested tenant and have the scope hybris.serviceticket_manage.
- URI Parameters
- tenant: The name of the current tenant.
- {id}: Unique identifier of the service ticket.
Validation
The service provides methods to avoid possible issues and provide feedback. For example, a validation mechanism checks whether the customerId and productId are valid.
Respoonse
The successful response returns a 204 status code.
For more information ,see Update a service ticket.
You can delete a service ticket.
Request
To delete a service ticket, you need:
- Method:DELETE
- RequestURL:
https://api.beta.yaas.io/hybris/serviceticketmashup/v1/{tenant%}/serviceTickets/{id} - Headers
- Authorization: This includes a valid OAuth2 access token. To access this method, the access token must be issued for the requested tenant and have the scope hybris.serviceticket_delete.
- URI Parameters
- {tenant}: The name of the current tenant.
- {id}: Unique identifier of the service ticket.
Response
The successful response returns a 204 status code.
For more information, see Delete a service ticket.
Retrieve Service Ticket Dispatch Status
You can retrieve the service ticket dispatch status.
Request
To retrieve a service ticket dispatch status, you need:
- Method: GET
- RequestURL:
https://api.beta.yaas.io/hybris/serviceticketmashup/v1/{tenant}/serviceTickets/{id} - Headers
- Authorization: This includes a valid OAuth2 access token. To access this method, the access token must be issued for the requested tenant and have the scope hybris.serviceticket_view.
- URI Parameters
- {tenant}: The name of the current tenant.
- {id}: Unique identifier of the service ticket.
The successful response returns a 200 status code. An example JSON content looks similar to the following:
{
…
"cctrTaskStatus" : SENT_SUCCEED
…
}
The vaule of the property cctrTaskStatus can be
{
"SENT_SUCCEED", "SENT_FAILED"
}
Retrieve a Service Ticket
You can retrieve a service ticket. The Service Ticket Dev Portal service retrieves the product and Engagement Center customer data to provide the requested results. To get all the required data, the related services must be operational and provide their own responses. The Service Ticket mashup service combines the data from the product and the customer to create a response of its own.
Request
To retrieve a service ticket, you need:
- Method: GET
- RequestURL:
https://api.beta.yaas.io/hybris/serviceticketmashup/v1/{tenant}/serviceTickets/{id} - Headers
- Authorization: This includes a valid OAuth2 access token. To access this method, the access token must be issued for the requested tenant and have the scope hybris.serviceticket_view.
- URI Parameters
- {tenant}: The name of the current tenant.
- {id}: Unique identifier of the service ticket.
Response
The successful response returns a 200 status code. An example JSON content looks similar to the following:
{
…
"customerId": "C4327014826",
"customerTitle": "Mr.",
"customerFirstName": "John",
"customerLastName": "Test",
"customerEmail": "johntest@hybristest.com",
"productId" : "55db7ada164e46eedf355c54",
"productName": "Test Product",
…
}
Retrieve all Service Tickets
You can retrieve all service tickets. The Service Ticket Dev Portal service retrieves product and customer data to provide the requested results. To get all the required data, the related services must be alive and provide their own responses. The Service Ticket Mashup service combines the data from the product and the Engagement Center customer to create a response of its own.
Request
To retrieve all service tickets, you need:
- Method: GET
- RequestURL:
https://api.beta.yaas.io/hybris/serviceticketmashup/v1/{tenant}/serviceTickets - Headers
- Authorization: This includes a valid OAuth2 access token. To access this method, the access token must be issued for the requested tenant and have the scope hybris.serviceticket_view.
- URI Parameters
- {tenant}: The name of the current tenant.
Response
The successful response returns a 200 status code. An example JSON content looks similar to the following:
{
…
"customerId": "C4327014826",
"customerTitle": "Mr.",
"customerFirstName": "John",
"customerLastName": "Test",
"customerEmail": "johntest@hybristest.com",
"productId" : "55db7ada164e46eedf355c54",
"productName": "Test Product",
…
}
Extend Service Ticket with Mixins
For information about service ticket extension with service ticket mixins, see the Extend service tickets with mixins tutorial
in the Service Tickets documentation.
Update Service Ticket Status
You can update a service ticket status.
Request
To update a service ticket status, this information is required:
- Method: GET
- RequestURL:
https://api.beta.yaas.io/hybris/serviceticketmashup/v1/{tenant}/serviceTickets/{id} - Headers
- Authorization: This includes a valid OAuth2 access token. To access this method, the access token must be issued for the requested tenant and have the scope hybris.serviceticket_view.
- URI Parameters
- {tenant}: The name of the current tenant.
- {id}: Unique identifier of the service ticket.
Response
The successful response returns a 204 status code.
For more information, see Update Service Ticket Status.
Manage Attachments for a Service Ticket
You can upload attachments for a service ticket. The allowed format for the attachments include .txt, .png, .jpg, .mp4, and *.pdf. The total uploaded file size for a service ticket cannot exceed 1.6 MB.
Request
To upload an attachment for a service ticket, this information is required:
- Method:POST
- RequestURL:
https://api.beta.yaas.io/hybris/serviceticketmashup/v1/{tenant}/serviceTickets/{id}/attachments - Headers
- Authorization: This includes a valid OAuth2 access token. To access this method, the access token must be issued for the requested tenant and have the scope hybris.serviceticket_manage.
- URI Parameters
- {tenant}: The name of the current tenant.
- {id}: Unique identifier of the service ticket.
Response
The successful response returns a 201 status code. An example JSON content looks similar to the following:
{
"id": "57173ab02e9465001db61956",
"link": "https://api.beta.yaas.io/hybris/serviceticketmashup/v1/myexampleshop/serviceTickets/565cb63d9aae8a28f217a8b7/attachments/57173ab02e9465001db61956"
}
For more information, see Add an Attachment to a Service Ticket.
Request
To retrieve attachments for a service ticket, this information is required:
- Method:GET
- RequestURL:
https://api.beta.yaas.io/hybris/serviceticketmashup/v1/{tenant}/serviceTickets/{id}/attachements - Headers
- Authorization: This includes a valid OAuth2 access token. To access this method, the access token must be issued for the requested tenant and have the scope hybris.serviceticket_view.
- URI Parameters
- {tenant}: The name of the current tenant.
- {id}: Unique identifier of the service ticket.
Response
The successful response returns a 200 status code. An example JSON content looks similar to the following:
[
{
"id": "5367728b18aef6ef24a04e38",
"metadata": {
"name": "attachment1.jpg",
"size": "1024000",
"createdBy": "mandy@hybristest.com",
"createdAt": "1459335611324",
"modifiedBy": "mandy@hybristest.com",
"modifiedAt": "1459335611324"
}
},
{
"id": "5367728b18aef6ef24a04e39",
"metadata": {
"name": "attachment1.zip",
"size": "1024000",
"createdBy": "mandy@hybristest.com",
"createdAt": "1459335611324",
"modifiedBy": "mandy@hybristest.com",
"modifiedAt": "1459335611324"
}
}
]
For more information, see Retrieve all Attachments for a Service Ticket.
You can delete an attachment for a service ticket.
Request
To delete all attachments for a service ticket, this information is required:
- Method: DELETE
- Request URL:
https://api.beta.yaas.io/hybris/serviceticketmashup/v1/{tenant}/serviceTickets/{id}/attachments/{fileId} - Headers
- Authorization: This includes a valid OAuth2 access token. To access this method, the access token must be issued for the requested tenant and have the scope hybris.serviceticket_manage.
- URI Parameters
- {tenant}: The name of the current tenant.
- {id}: Unique identifier of the service ticket.
- {fileId}: The id of the given attachment.
Response
The successful response returns a 204 status code.
For more information, see Delete an Attachment for a Service Ticket.
You can retrieve the download link for the specified attachment. You should notice that the download link will expire after 1 minute.
Request
To retrieve the download link for a given attachment, this information is required:
- Method: GET
- RequestURL:
https://api.beta.yaas.io/hybris/serviceticketmashup/v1/{tenant}/serviceTickets/{id}/attachments/{fileId} - Headers
- Authorization: This includes a valid OAuth2 access token. To access this method, the access token must be issued for the requested tenant and have the scope hybris.serviceticket_view.
- URI Parameters
- {tenant}: The name of the current tenant.
- {id}: Unique identifier of the service ticket.
Response
The successful response returns a 200 status code. An example JSON content looks similar to the following:
{
"link":"https://s3.amazonaws.com/bucket/7367728b18aef6ef24a04e39?x-amz-security-token=AQoDYXdz..."
}
For more information, see Retrieve the Download Link for an Attachment.
You can update the metadata for an attachment.
Request
To update the meta-data of an attachment for a service ticket, this information is required:
- Method: PUT
- RequestURL:
https://api.beta.yaas.io/hybris/serviceticketmashup/v1/{tenant}/serviceTickets/{id}/attachments/{fileId} - Headers
- Authorization: This includes a valid OAuth2 access token. To access this method, the access token must be issued for the requested tenant and have the scope hybris.serviceticket_manage.
- URI Parameters
- {tenant}: The name of the current tenant.
- {id}: Unique identifier of the service ticket.
Response
The successful response returns a 204 status code.
For more information, see Update the Metadata for an Attachment.
Retrieve Help Values of Priorities
You can retrieve help values of priorities for service tickets.
Request
To retrieve service ticket priorities, this information is required:
- Method: GET
- Request URL:
https://api.beta.yaas.io/hybris/serviceticketmashup/v1/{tenant}/serviceTicketPriorities - Headers
- Authorization: This includes a valid OAuth2 access token. To access this method, the access token must be issued for the requested tenant and have the scope hybris.serviceticket_configuration_view.
- URI Parameters
- {tenant}: The name of the current tenant.
For more information, see Retrieve Help Values of Priorities.
Retrieve Help Values of Statuses
You can retrieve help values of status for service tickets.
Request
To retrieve help values of service ticket statuses, you need:
- Method: GET
- Request URL:
https://api.beta.yaas.io/hybris/serviceticketmashup/v1/{tenant}/serviceTicketStatuses - Headers
- Authorization: This includes a valid OAuth2 access token. To access this method, the access token must be issued for the requested tenant and have the scope hybris.serviceticket_configuration_view.
- URI Parameters
- {tenant}: The name of the current tenant.
For more information, see Retrieve Help Values of Status.
Manage Service Ticket Types
You can manage service tickets types.
Request
To manage service ticket types, this information is required:
- Method: GET, PUT, DELETE
- Request URL:
https://api.beta.yaas.io/hybris/serviceticketmashup/v1/{tenant}/serviceTicketTypes - Headers
- Authorization: This includes a valid OAuth2 access token. To access this method, the access token must be issued for the requested tenant and have the scope hybris.serviceticket_configuration_view, hybris.serviceticket_configuration_manage, hybris.serviceticket_configuration_delete.
- URI Parameters
- {tenant}: The name of the current tenant.
For more information, see Manage Service Ticket Types.
Manage Service Ticket Configuration
Request
To manage service ticket classifications, this information is required:
- Method: GET, PUT, DELETE
- Request URL:
https://api.beta.yaas.io/hybris/serviceticketmashup/v1/{tenant}/serviceTicketClassifications - Headers
- Authorization: This includes a valid OAuth2 access token. To access this method, the access token must be issued for the requested tenant and have the scope hybris.serviceticket_configuration_view, hybris.serviceticket_configuration_manage, hybris.serviceticket_configuration_delete.
- URI Parameters
- {tenant}: The name of the current tenant.
For more information, see Manage Service Ticket Classifications.
Manage Service Ticket Dispatch Setting
You can update service ticket dispatch settings by using a PUT request. You can put the property autoDispatching to true or false.
Request
To update the service ticket dispatch settings, this information is required:
- Method: PUT
- RequestURL:
https://api.beta.yaas.io/hybris/serviceticketmashup/v1/{tenant}/dispatchingSetting - Headers
- Authorization: This includes a valid OAuth2 access token. To access this method, the access token must be issued for the requested tenant and have the scope hybris.serviceticket_configuration_manage.
- URI Parameters
- {tenant}: The name of the current tenant.
- Body: This is an example of the body of a request to update the service ticket dispatch settings.
{ "autoDispatching" : false }
Response
The successful response returns a 204 status code. An example JSON content looks similar to the following:
{
"autoDispatching" : false
}
With the proper scope, you can get the service ticket dispatch settings using a GET method.
Request
To get service ticket dispatch settings, this information is required:
- Method:GET
- RequestURL:
https://api.beta.yaas.io/hybris/serviceticketmashup/v1/{tenant}/dispatchingSetting - Headers
- Authorization: This includes a valid OAuth2 access token. To access this method, the access token must be issued for the requested tenant and have the scope hybris.serviceticket_configuration_view.
- URI Parameters
- tenant: The name of the current tenant.
- {id}: Unique identifier of the service ticket.
Response
The successful response returns a 200 status code. An example JSON content looks similar to the following:
{
"autoDispatching": true
}
Error Types
For information about error codes, see the API Reference.
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