Overview
When a loyalty program member performs an activity other than new member registration for a loyalty program, the Loyalty Statistics Enricher detects the activity and updates SAP Hybris Profile.
The enricher updates the following nodes and relationships in the Secure Graph service:
(Identity)-\[HAS\]->(Tier)relationship with current loyalty balance points(LoyaltyPointsHistory)node with loyalty points for the current activity, and updates the points history(LoyaltyActivityStatistics)node with the recalculated activity score, and updates the activity scores history
If the LoyaltyActivityStatistics node is connected to the old Month node, this enricher creates a new month node if it does not exist. It also creates a relationship between the LoyaltyActivityStatistics node and the new Month node. It also deletes the relationship between the LoyaltyActivityStatistics node and the old Month node.
On the first day of every month, a background job updates the activity scores for all loyalty program members in SAP Hybris Profile.
Events
The creation of any member activity, except member registration, in SAP Hybris Loyalty triggers the Loyalty Statistics Enricher.
The Loyalty Statistics Enricher:
- Creates or updates the relationship between the Identity (Loyalty) and Tier nodes.
- Creates or updates the Loyalty Points History and Loyalty Activity Statistics nodes.
Every month, the Statistics Enricher updates the activity score of all the loyalty members in SAP Hybris Profile.
| Triggered by Schema | Payload example |
|---|---|
context/loyalty/loyaltyactivity |
The Statistics Enricher updates these nodes and relations in the Secure Graph service:
| Node or Relation | properties |
|---|---|
nodes/loyalty/Identity | type |
nodes/loyalty/LoyaltyActivityStatistics | activityScore |
nodes/loyalty/LoyaltyActivityStatistics | activityScoreHistory |
nodes/loyalty/LoyaltyPointsHistory | loyaltyPointsHistory |
nodes/loyalty/LoyaltyPointsHistory | pointsToNextTier |
nodes/loyalty/LoyaltyPointsHistory | currentLoyaltyBalance |
relations/loyalty/LoyaltyActivityStatistics/core/Month/loyalty/UPDATED | updateTimeStamp |
relations/loyalty/Identity/loyalty/LoyaltyTier/loyalty/HAS | currentLoyaltyBalance |
relations/loyalty/Identity/loyalty/LoyaltyTier/loyalty/NEXT_TIER | pointsToNextTier |
nodes/loyalty/LoyaltyTier | |
nodes/core/Month |
Metamodel
This interactive graphic displays the schemas that invoke this enricher and the schemas this enricher can affect in the graph, as defined in a current snapshot of the metamodel.
Glossary
| Term | Description |
|---|---|
| Activity Score | Activity scores are calculated for each loyalty member based on a formula that depends on the number of loyalty points accrued in the last six months. The formula for the activity score is `1.0*(Points from Month "N") + 0.8*(Points from Month "N-1") + 0.6*(Points from Month "N-2") + 0.4*(Points from Month "N-3") + 0.2*(Points from Month "N-4") + 0.1*(Points from Month "N-5")`, where **N** is the current month. |
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