Self Service Configuration

Overview

The Engagement Center Self Service UI Configuration service handles the required configuration for Self Service in the Engagement Center UI.

Please see the more details for settings at Engagement Center UI Configuration documentation.

Use the service to load default settings for:

  • UI layout of the Engagement Context in Engagement Center
    • Action area views
    • Business document types
    • Work area views
  • Module configuration for the CECenter Agent Home
  • Interaction Log reasons for CECenter Self Service
  • Default Email Template for Product Registration
  • Add the required scopes for the CECenter Agent Home

Scopes prevent unauthorized access to the CECenter SelfService configuration service. The accepted scopes for the service are:

ScopeDescription
hybris.ssrvc-configuration_viewUse this scope to see the default configurations status needed for CECenter Self Service.
hybris.ssrvc-configuration_manageUse this scope to load default configurations needed for CECenter Self Service.


API Reference

/{tenant}/selfserviceconfigs

Self Service configurations

/{tenant}/selfserviceconfigs

get

Check the default settings for Self Service.This service call returns the settings with their statuses.

View the configured default settings in the Builder UI > Self Service Settings

View the settings table and statuses in the Builder UI. Select your project and click Client Project > Self Service > Self Service Settings.

The Load Default Configuration button loads the default settings. Required scope: hybris.ssrvc-configuration_view

NameStatusMessage
EmailtrueThis message shows whether this setting exists or does not exist.
ScopeDescription
hybris.ssrvc-configuration_viewUse this scope to see the default configurations status needed for CECENTER SELF SERVICE.
hybris.ssrvc-configuration_manageUse this scope to load default configurations needed for CECENTER SELF SERVICE.
post

Load the default settings for CECenter SelfService. Call the default settings on the configuration screen in the Builder UI > Client Project> Self Service> Self Service Settings. Click Load Default Configuration to load the default settings. Required scope: hybris.ssrvc-configuration_manage | Scope | Description | |---|---| |hybris.ssrvc-configuration_manage | Use this scope to load the default configurations for CECenter SelfService. |


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